At 7:00 a.m., ITS became aware of a service interruption impacting eduroam and DUGuest. As a result, some users were not able to connect. This outage has been resolved. Thank you for your patience while ITS worked toward a resolution. If you continue to experience interruptions, call 515-271-3001, submit a ticket at service.drake.edu/its, or visit...
ITS will be making updates to Papercut, the campus printing service, at 8:30 a.m. on Monday, October 16. No outage is anticipated. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS is making updates to Transact. As a result, printing services, meal swipes, and Bulldog Bucks may be unavailable between 7:00 a.m. and 7:15 a.m. on Sunday, October 8. Please allow 15 minutes for this update to occur. We appreciate your patience. If you are unable to use these services after the planned maintenance window,...
Thank you for your patience. ITS has now resolved the service interruptions that occurred on 10/4/2023. For further ITS assistance, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 12:20 p.m. ITS became aware of potential campus service interruptions for some users, including but not limited to issues relating to printing, using Citrix Remote Desktop/VDI, and making calls via Teams. Some users are experiencing interruptions with these services. Please connect to eduroam to avoid potential impacts. ITS is diligently working towards a resolution....
Thank you for your patience. ITS has now resolved the login issue impacting lab and classroom shared Mac computers. If you continue to have network connection issues with these devices, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 1:39 p.m. ITS became aware of a network connection issue impacting Mac computers. Individuals are not able to log into shared computers in classrooms and computer labs. Computers on the wireless network are not impacted at this time. ITS is diligently working towards a resolution. We will provide updates and will let you know...
The EMS Software team is making necessary updates to EMS system. As a result, access to EMS will be unavailable between 8:00 p.m. Thursday, September 28, to 1:00 a.m. Friday, September 29. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the support center at...
Today, Apple released the newest version of macOS, Sonoma. ITS generally allows users to update their Drake owned computer after the first or second point release (e.g. 14.1) of the operating system. By that point all of the bugs and security issues in the operating system should be fixed, and ITS will have had the...
Thank you for your patience. ITS has now resolved the employee dashboard outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.