Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 25 at 7 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...
The ITS service portal at service.drake.edu/its is currently down for planned maintenance. This work will last most of today, Monday, June 19, 2023. No other ITS systems are being impacted by this maintenance and should be operating normally. You should be able to login to myDrake, Blackboard, Banner, all Microsoft services, and other systems without...
Database maintenance will be from 6 a.m. to 9 a.m. on Sunday, June 25, 2023. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2023 please see https://www.drake.edu/its/maintenanceschedule/.
Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.
As of 2:00 pm, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...
As of 8:30 am, the Banner Self Service outage is resolved. Applications such as the Employee Dashboard, My Finance, and the Student Profile are now accessible. Thank you for your patience as we resolved this issue. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit...
At 7:30 a.m. June 8, 2023, ITS became aware of an issue with Banner Self Service. Applications such as the Employee Dashboard, My Finance, and the Student Profile are not loading. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience.
Over the last few days, ITS has become aware of an intermittent recurring issue with the Microsoft Outlook application and web client. Some users are experiencing interruptions or are not able to access the service. It appears to be currently resolved and Microsoft is monitoring the issue. Up-to-date information about this issue from Microsoft can...
Thank you for your patience. ITS has now resolved the network service interruption. We apologize for the interruption and appreciate your patience as we monitored and resolved the issue. If you continue to have issues connecting, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.