Thank you for your patience. Microsoft has now resolved its global Teams outage. If you continue to experience issues accessing Teams, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...
At 8:35, ITS was made aware of a Microsoft Teams outage. Many users are unable to connect to Microsoft Teams and are seeing error messages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. UPDATE at 9:15...
Parents once again have access to myDrake. Thank you for your patience while our staff worked to resolve this issue. If you’re looking for a 1098T tax form, and your student has authorized you to view it, click the Tax Information link in the Commonly Used Apps section. If you continue to experience issues, please...
Thank you for your patience. Students, faculty, and staff should now able to access the myDrake campus portal by going to my.drake.edu. The first time you launch myDrake, however, you may experience a delay. ITS is continuing to work to restore parent access. Resources for parents are currently available by going to www.drake.edu/parents. If you...
ITS is continuing to work on resolving the myDrake outage. We are getting closer to restoring access to myDrake and anticipate that faculty, staff, and students will have access by this evening. In the meantime, please continue to visit the temporary website from my.drake.edu. If you’d like to receive these notifications via text message, opt...
ITS is continuing to work on resolving the myDrake outage. While our staff works to fully restore myDrake, we’ve launched a temporary webpage to provide access to needed resources including Blackboard, MyDUSIS, and email. When you go to my.drake.edu you’ll be directed to this page. We will provide additional updates when we have them. If...
ITS is continuing to work on resolving the Office 365 and myDrake outages. Email access is gradually being restored. We anticipate that all faculty, staff, and students should have email access by 8 p.m. We don’t currently have an estimate on when myDrake will be available. We will continue to keep you posted on progress...
Earlier today there was a Banner/MyDUSIS database outage between 11:30 a.m. and 1 p.m. In order to resolve this outage, ITS staff had to restore the system to an earlier backup. As a result, any actions taken in Banner or MyDUSIS between approximately 9:45 and 11:30 a.m. Sunday morning may not have gone through. If you made any...
The ITS support center returned to its usual location in the lower level of Carnegie Hall over break. The support center was relocated during the fall semester due to the rain event. The support center is open for walk-in assistance Monday through Thursday 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30...