Over the last few days, ITS has become aware of an intermittent recurring issue with the Microsoft Outlook application and web client. Some users are experiencing interruptions or are not able to access the service. It appears to be currently resolved and Microsoft is monitoring the issue. Up-to-date information about this issue from Microsoft can...
Thank you for your patience. ITS has now resolved the network service interruption. We apologize for the interruption and appreciate your patience as we monitored and resolved the issue. If you continue to have issues connecting, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
As of 9:00 am, ITS became aware of a wireless connection issue in Cowles Library, Occupational Therapy, and Collier Scripps. Some users are not able to connect to eduroam or DUGuest. We will provide updates as we identify the cause and resolve the issue. Thank you for your patience.
This morning at approximately 10:00 am, several ITS services became inaccessible including Banner, Self-Service, and the drake.edu website. This outage was related to scheduled maintenance performed earlier in the morning. The issue has been resolved and all services are restored. Hosted services such as Blackboard and email were not impacted. We apologize for the disruption...
Drake University’s College of Pharmacy and Health Sciences (CPHS) has partnered with the Mary Greeley Medical Center in Ames, Iowa, to offer a Postgraduate Year 1 (PGY1) Pharmacy Residency Program. The program is currently in Pre-Accredited Status with the American Association of Health-System Pharmacists (ASHP). PGY1 pharmacy residency programs build on Doctor of Pharmacy (PharmD)...
As of 10:00 a.m. May 19, the Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard has been resolved. Users were experiencing issues accessing these services. ProcessMaker and the Self Service Experience dashboard should now be accessible. Thank you for your patience. If you are still experiencing issues with these services, visit service.drake.edu/its, call...
As of 9:30 a.m. May 19, ITS has been made aware of an Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard. Users may not be able to access these services or may experience service interruptions. Admin Pages and Self Service applications are not currently impacted. We are working with Ellucian to determine the...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
The College of Pharmacy and Health Sciences (CPHS) held the annual Professional Hooding and Commencement Ceremony for professional program students on Friday, May 12th, 2023. The 63 Bachelor of Science in Health Sciences undergraduate students participated in the University Undergraduate Commencement Ceremony held on Saturday, May 13th. Receiving their degrees and doctoral hoods during the...
On Thursday, May 18, ITS will be processing a change to the security policies for Drake networks. No service outage is anticipated, and access to campus systems will not be impacted. Please contact ITS online at service.drake.edu/its, by phone at 515-271-3001, or by visiting the lower level of Carnegie Hall to report an issue.