At 8:00am, ITS became aware that some individuals are unable to access Banner Self Service applications, such including Employee Dashboard. We are working toward a resolution and will let you know when this outage has been resolved. Thank you for your patience.
ITS continues to work toward resolution of the intermittent network outage. We are analyzing logs with our vendor and inspecting campus equipment to identify and address root cause. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage...
Thank you for your patience. ITS has now resolved the wireless outage that prevented some from joining Eduroam and DU Guest wireless networks. If you are not able to access the network right away, try forgetting the wireless network and reconnecting. If you are still unable to access this system, please contact the support center...
ITS is still working with our vendor to resolve the wireless connection issue. We will keep you posted of progress and will let you know when this outage has been resolved. We apologize for the disruption and thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to...
Last week ITS was made aware that some user’s Zoom accounts were downgrading to basic account features, with meetings ending after 40 minutes. This was the result of a failed process at Zoom. To ensure your account is accurate and has all licensed features, sign out of Zoom completely and sign back in with your...
Thank you for your patience. ITS has now resolved the Self-Service login issue. If you continue to be unable to access Self-Service applications, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS is working on a log in issue with Banner Self Service that is preventing access to Self-Service tools including time sheets. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Due to a Zoom licensing update, some Zoom sessions are reverting to basic account features, with meetings ending after 40 minutes. To resolve this, sign out of Zoom completely and sign back in with your Drake login: 1. Open the Zoom application on your computer and sign out. 2. Go to https://drake-edu.zoom.us and sign out....
Thank you for your patience. ITS has resolved the printing account issue, which was caused by changes in a recent upgrade. Students should be able to print normally now. If you experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in...
This morning, ITS was made aware of an issue that shows some student’s available print balance as zero. Printing funds have not been removed, but are not displaying. This is impacting student’s ability to print on campus. Faculty and staff printing is not impacted. ITS is diligently working towards a resolution. We will provide updates...