ITS staff has partially resolved the outage with Teams calling. As a result, most incoming and outgoing calls to and from non-Drake extensions are once again available. We continue, however, to have issues with some extensions including the ITS Support Center, Legal Clinic and COVID hotline phones. We are working with our vendor partners to...
At 7:10 this morning ITS staff became aware of an outage with Teams calling. As a result, incoming and outgoing calls to and from non-Drake extensions are intermittently unavailable and many calls are being dropped. We are working with our vendor partners to resolve this issue as quickly as possible. We will provide updates and...
ITS staff has likely identified the root cause of the support center phone outage, but the outages is not yet resolved. The support center still cannot receive phone calls at 515-271-3001 and our after hours phone support will be unavailable this evening, Tues. Jan 19. Please submit any issues by visiting the IT service portal...
ITS staff is continuing to work to resolve the issue that’s affecting the Support Center phone line at 515-271-3001. Until the outage is resolved, please submit any issues by visiting the IT service portal at service.drake.edu/its. We appreciate your patience as we continue to work towards resolving this issue. To receive outage notifications by text,...
At 10:35 a.m., ITS was made aware of an outage with the support center phones. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. While the phones are down, please submit any issues by visiting the IT service portal at service.drake.edu/its. Thank...
ITS staff worked to resolve the issue with people not receiving incoming calls using Microsoft Teams. If despite this you still continue to not be able to receive incoming calls, please submit a Telephone Issue at the IT Service Portal. We thank you for your assistance and patience as we work through this transition.
ITS staff have been made aware that there are some individuals across campus who are encountering issues with Teams calling. There have been reports of missing dial pads, as well as with receiving incoming calls. If you are encountering any of these issues, or others related to Teams calling, first try closing and reopening the...
All extensions numbered from 1800 to 3199 are now using Teams calling. This is around 50% of all individual office extensions. ITS staff will continue working into the evening and all office extensions should be using Teams calling by start of business tomorrow, Friday, Jan. 15. As a reminder, once your extension has been moved...
As was noted in the email sent to all faculty and staff this morning, ITS staff began moving all individual employee phone extensions to Teams calling today. All extensions numbered from 1800 to 2199 are now using Teams calling. ITS staff will move the remainder of the extensions in batches throughout this afternoon We will...
Thank you for your patience. ITS has verified the resolution of the Campus Labs Software outage. ITS will continue to monitor Campus Labs to ensure it remains accessible. If you still experience problems accessing Campus Labs, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.