ITS staff has likely identified the root cause of the support center phone outage, but the outages is not yet resolved. The support center still cannot receive phone calls at 515-271-3001 and our after hours phone support will be unavailable this evening, Tues. Jan 19. Please submit any issues by visiting the IT service portal at

We appreciate your patience as we continue to work towards resolving this issue.

To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.