Category: ITS News & Announcements

ITS would like to thank everyone for their patience as we continue working with our vendors to find a permanent solution for the issues we’ve been having with printing to Lexmark printers. We understand this issue is causing significant frustration, and we are doing all we can to resolve the problem as quickly as possible....

As ITS continues to work towards a more permanent resolution of our recent printing issues, we want to hear from you. Please let us know how printing has been working for faculty and/or staff in your department. Visit https://drake.qualtrics.com/jfe/form/SV_d4q1BF875MnAjhr to complete the survey by Friday at noon. We will use this feedback to determine next steps...

Now through November 17, ITS is holding a Phishing Quiz, a contest where Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. The first 300 people to take the quiz will win a certificate for a free taco courtesy of Taco Johns. Everyone who completes the quiz will...

Between October 30 and November 17, ITS is holding a Phishing Quiz, a contest where Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. The first 300 people to take the quiz will win a certificate for a free taco courtesy of Taco Johns. Everyone who completes the...

Thank you for your patience. ITS has come up with a short-term solution that allows Drake faculty and staff to print directly to Lexmark printers from their Drake-owned computers. We are continuing to work with our vendor on a permanent resolution. There are now Lexmark-specific printer drivers that can be downloaded and installed on Drake-owned...

After extensive work with our vendor partners, we have come up with a temporary solution for our printing issues and have partially restored print services. Printing from either web printing or Drake-owned machines now works with all Konica devices. Lexmark printers can currently only print jobs submitted via web printing. For more information on using...

To complete the next step in the resolution of the campus printing issue, our vendor has asked us to take down the printing system between 12:30 and 1 p.m. This is being done to allow for some system updates. During this time no one on campus will be able to print. Thank you for your...

As we continue to monitor printing we are seeing systemic slowness. Some documents are printing as usual, while others are taking significantly longer than normal. ITS is continuing to work with our vendor to diagnose the root problem and fully resolve the printing issues. We will continue to keep you posted on our progress and...

Thank you for your patience. ITS believes that we have resolved the printing issue, but are continuing to monitor the situation to ensure we have a lasting solution. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS is continuing to work with our vendor on resolving the printing outage. We are continuing to see progress, but there are still sporadic printing issues. We will continue to keep you posted on our progress and will let you know when this outage has been resolved. Thank you for your continued patience.