Your ITS team is excited to begin the 2017-18 academic year in partnership with you. We have completed or made progress on several major projects this summer. Below are updates on improvements that have been made or are underway. ITS Service Portal: The ITS service portal offers you a rich way to engage with us...
Home
ITS News & Announcements
Category: ITS News & Announcements
Post
Widespread phishing email targeting Drake
Between 6:30 and 7:30 p.m. this evening, an email with the subject “ATTENTION REQUIRED (Health Care Notice)” was sent to a large number of faculty and staff. This was a widespread, malicious phishing email directly targeting Drake, with the link in the email directing the recipient to an external website spoofing the blueView portal in...
Post
Happy Fall Semester!
Want to know about new technology initiatives we launched over the summer? Or need a refresher on what Information Technology Services (ITS) can do for you? Or new to Drake? Check out the links below. ITS News & Announcements: Information on outages, new initiatives and other important information can be found at www.drake.edu/its, on our...
Post
Drake Website Terminal Four Outage Resolved
Thank you for your patience. ITS has now resolved the TerminalFour outage. All users should now be able to log into the system. We are still having significant issues with the system running slowly, however, so please be aware. If you are still unable to log in, please contact the Support Center at 515-271-3001 or...
Post
Drake Website Content Management System (TerminalFour) Outage
ITS was made aware this morning of an outage of our content management system, TerminalFour. As a result, users are unable to log in to make any changes to the Drake website. This outage has no impact on visitors being able to view the Drake website. ITS has reached out to TerminalFour and is diligently...
Post
Banner Monthly Maintenance Thursday, Aug 17 at 9 p.m. – Friday, Aug 18 at 12 a.m.
Tonight, starting at 9 p.m. and lasting until 12 a.m. Friday, all Banner (DUSIS) servers will be rebooted as part of our Monthly Maintenance cycle. During these reboots, access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be sporadic. If you continue experiencing issues after this window,...
Post
IT Service Portal Information Sessions this week
ITS launched a new service portal in May. This site allows faculty, staff, and students to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with an issue. Want to learn how to use this new site? Been using it and have questions? Come to a demonstration to...
Post
Internet Slowness Issue Across Campus Resolved
Thank you for your patience. ITS has now resolved the issue with Internet slowness across campus. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Post
Internet Slowness Issues Across Campus
At 9:00 a.m., ITS was made aware of internet slowness across campus on both wireless and wired connections. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Post
MyDUSIS Outage Resolved
Thank you for your patience. ITS has now resolved the MyDUSIS outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.