Category: ITS News & Announcements

ITS staff made an update to a security certificate yesterday related to the wireless networks. As a result, individuals using iOS devices (iPhones) or Mac computers are likely to be prompted to accept a new certificate. If you get a screen like the one below, please trust the new certificate. If you encounter any issues...

Due to recent water damage in Carnegie Hall, the ITS Support Center has relocated walk-in support to the second floor of Collier-Scripps Room. Walk-in support is available from 8 a.m. to 4:30 p.m. Monday through Friday. 24/7 phone support is also available by calling 515-271-3001 or you can use the IT Service Portal at service.drake.edu/its...

Thank you for your patience. ITS has now resolved the Faculty WordPress network outage. WordPress users should once again be able to log into the back end of their websites to make changes. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

Thank you for your patience. ITS has now resolved the VPN outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

At 9 a.m., ITS was made aware of a faculty WordPress network outage. wp.drake.edu websites are visible, but no one is able to log into the back end of the system to make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been...

At 9:45 a.m, ITS was made aware of a remote access VPN outage. This is preventing faculty and staff from establishing a remote access VPN connection to the campus network. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved. Thank you for your...

ITS has now resolved the issues with authenticating to Office 365. If you continue to have issues logging into myDrake or Outlook web access, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

On Thursday, July 12, ITS will be performing system maintenance that will affect registrations for the DUGuest wireless network from 10 a.m. to noon. During this maintenance period no one will be able to register a device on the guest wireless network. Any devices that have already registered on the guest wireless network before 10...

ITS is doing maintenance on its database servers. As a result, access to Citrix Receiver, PaperCut, EMS, Password Manager, blueSpace, and Blackboard Attendance will be unavailable between 9 and 10 a.m. on Sunday morning, July 8. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned...