Thank you for your patience. ITS has now resolved the Terminal Four outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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ITS News & Announcements
Category: ITS News & Announcements
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Terminal Four Outage
At 9 a.m., ITS was made aware of a Terminal Four outage. This is affecting back end access to the Drake website. The website is up and running, but authorized users cannot currently make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has...
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Change to Remote Access Process for Drake-Owned Windows Computers
In order for ITS campus technicians to better assist faculty and staff who use Drake-owned Windows computers, we are making a small change to our remote access capabilities. This change will align our Windows and Mac remote support processes. Currently, you must be signed into your PC and present to accept and acknowledge the on-screen...
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October Tech Tuesdays: Learn about Collaborative Instruction, Project Management, and Information Security
These 50 minute professional development sessions for faculty and staff are designed to provide you with resources to help you use technology more efficiently in your job (and possibly your life). All sessions will include time for Q&A. Collaborative Instruction in the Classroom Tuesday, Oct. 2 at 2 p.m. Collaborative learning involves students working in...
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Goodbye blueView. Hello myDrake.
As of tomorow morning, Sept. 20, blueView will no longer be available to campus. Start using the myDrake portal to access Banner Self Service (MyDUSIS), email, document sharing, and other key campus systems. Navigate to myDrake at my.drake.edu using your favorite browser today. And don’t forget to update any browser bookmarks or shortcuts. Not sure...
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Multi-systems Outage Resolved
Thank you for your patience. ITS has now resolved the multi-systems outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Multi-Systems Outage Update
ITS continues to work on the multi-systems outage. After hours support calls are now working as expected. The systems still being affected are off-campus connections to the service portal, Slate and ALEKS. Connections to these systems from on campus are operating normally. ITS is diligently working towards full resolution. We will provide updates and will...
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Multi-Systems Outage
At 7:15 p.m. ITS was made aware of a multi-systems outage. This is affecting a number of campus systems including Slate and our IT service portal and is preventing our after-hours support calls from going through. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
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Update from the chief information technology officer
It’s my pleasure to welcome you to (or back to) campus as we begin another academic year. I’d like to begin by reminding you that, due to summer flooding, the IT Support Center, normally located in the lower level of Carnegie, has temporarily moved to the second floor of Collier Scripps. It will remain there...
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After over 10 years, blueView is on its way out
After the launch of our new campus portal, myDrake, over the summer, we are ready to retire our current portal, blueView. blueView has been around for over 10 years, and as of Thursday morning, Sept. 20, it will no longer be available to campus. Beginning on Sept. 20 you will need to use the myDrake...