The ITS support center returned to its usual location in Carnegie Hall today, Friday, Dec. 21. The support center was relocated over the fall semester due to the rain event, but is returning to the newly renovated lower level of Carnegie Hall. After winter break, beginning on January 2, the support center will be open...
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Category: ITS News & Announcements
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Authentication to Google Services Update
ITS is making updates to our Google services authentication. As a result, there may be intermittent outages. This should not, however, affect those who are already signed in. The outages will continue while we move authentication to the my.drake.edu sign on. We appreciate your patience while we perform this necessary work. If you continue to...
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Wireless Network Outage Resolved
Thank you for your patience. ITS has now resolved the wireless network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Wireless Network Outage
At 8:23 a.m., ITS was made aware of a wireless network outage. This is affecting select buildings across campus. At the time of writing we know that Cole Hall, Carnegie Hall, Meredith Hall, and Olmsted Center are affected. Individuals in these buildings may not be able to join the wireless network and, as a result,...
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Printing Planned Outage from 9 to 10:30 p.m. on Wednesday, December 19
ITS is making updates to our printing system, PaperCut. As a result, access to printing will be unavailable between 9 and 10:30 p.m. on Wednesday, December 19. During this time, all campus printing and copying will be unavailable. This upgrade is being made to update to the latest version of the PaperCut software. It will...
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myDrake, MyDUSIS, Banner, Authentication Extended Maintenance Outage, Thursday, Dec. 20 at 6 p.m. to Friday, Dec. 21 at 1 a.m.
ITS is preparing for a major upgrade to the servers hosting our campus applications. This upgrade will begin during our standard maintenance period on Thursday, Dec. 20. Due to the complexity of the work required, ITS will start the maintenance window at 6 p.m. on Dec. 20 and conclude it by 1 a.m. on Dec....
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Software Downloads System Outage on Dec. 11 from 6 to 9 a.m.
The provider of our software downloads site is making updates to their system. As a result, downloading software from the Software Downloads link will be unavailable on Tuesday, Dec. 11 from 6 to 9 a.m. We appreciate your patience while our vendor performs this necessary work. If you continue to have any issues after the...
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Outlook Client Outage Resolved
At 8:00 a.m., ITS learned of an issue affecting the Outlook email client. At 9:00 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.
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Outlook Client Outage
At 8:00 a.m. ITS was made aware of an Outlook client outage. This is affecting people’s ability to send or receive email using the Outlook client. Please use the web email client as a workaround until this issue is fixed. A link to the web client is available in myDrake (https://my.drake.edu). ITS is diligently working...
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Skype for Business Voicemail Outage Resolved
At approximately 1:30 p.m., ITS was made aware of an outage affecting voicemail for the Skype for Business phone system. This outage prevented callers from leaving voicemail messages for people using Polycomm Skype for Business phones. The issue was resolved by 1:50 p.m. Thank you for your patience. If you continue to experience issues, please...