Category: ITS News & Announcements

At 10:45, ITS was made aware of an Internet outage. The outage is sporadic and is blocking access to Drake websites from off campus. Access to the Internet from on campus does not appear to be affected. ITS is diligently working toward a resolution. We will provide updates and will let you know when this...

Thank you for your patience. ITS has now resolved the Terminal Four outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 9 a.m., ITS was made aware of a Terminal Four outage. This is affecting back end access to the Drake website. The website is up and running, but authorized users cannot currently make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has...

In order for ITS campus technicians to better assist faculty and staff who use Drake-owned Windows computers, we are making a small change to our remote access capabilities. This change will align our Windows and Mac remote support processes. Currently, you must be signed into your PC and present to accept and acknowledge the on-screen...

These 50 minute professional development sessions for faculty and staff are designed to provide you with resources to help you use technology more efficiently in your job (and possibly your life). All sessions will include time for Q&A. Collaborative Instruction in the Classroom Tuesday, Oct. 2 at 2 p.m. Collaborative learning involves students working in...

As of tomorow morning, Sept. 20, blueView will no longer be available to campus. Start using the myDrake portal to access Banner Self Service (MyDUSIS), email, document sharing, and other key campus systems. Navigate to myDrake at my.drake.edu using your favorite browser today. And don’t forget to update any browser bookmarks or shortcuts. Not sure...

Thank you for your patience. ITS has now resolved the multi-systems outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 7:15 p.m. ITS was made aware of a multi-systems outage. This is affecting a number of campus systems including Slate and our IT service portal and is preventing our after-hours support calls from going through. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...

It’s my pleasure to welcome you to (or back to) campus as we begin another academic year. I’d like to begin by reminding you that, due to summer flooding, the IT Support Center, normally located in the lower level of Carnegie, has temporarily moved to the second floor of Collier Scripps. It will remain there...