ITS is actively responding to a mystery shopping scam email that has been sent to Drake students, faculty, and staff over the last few days. This email has been designed to look like it’s coming from a drake.edu email address, so it does not show the [External Email] tag. The program is a scam and...
After a delay in order to resolve technical difficulties, ITS is making changes to the faculty and staff contact directory. Beginning on April 4, contact information for individual faculty and staff members will only be available via myDrake from the Campus Directory link (under the Commonly Used Apps section). After the change, the campus directory...
During Spring Break, the ITS Support Center, located in the lower level of Carnegie Hall, will have reduced walk-in hours. From Monday, March 18 through Friday March 22, walk-in assistance will only be available from 8 a.m. to 4:30 p.m. On Monday, March 25, walk-in support hours will return to their regular schedule of 8...
Thank you for your patience. At 11:30 a.m. ITS resolved the VPN outage. Drake’s system for performing multifactor authentication had become unresponsive and needed to be restarted. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via...
At 10:30 a.m., ITS was made aware of a VPN outage. Authorized users cannot make remote access connections to the Drake network with the VPN client. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Thank you for your patience. ITS has now resolved the Terminal Four outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Earlier this morning, ITS was made aware of a Terminal Four outage. Terminal Four is the system that allows users to update content on the Drake.edu website. Authorized users currently cannot log in to make changes to their sites. This is not affecting viewing access to www.drake.edu. ITS is diligently working towards a resolution. We...
Thank you for your patience. Microsoft has now resolved its global Teams outage. If you continue to experience issues accessing Teams, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...
At 8:35, ITS was made aware of a Microsoft Teams outage. Many users are unable to connect to Microsoft Teams and are seeing error messages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. UPDATE at 9:15...