The provider of our software downloads site is making updates to their system. As a result, downloading software from the Software Downloads link will be unavailable on Tuesday, Dec. 11 from 6 to 9 a.m. We appreciate your patience while our vendor performs this necessary work. If you continue to have any issues after the...
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Category: ITS News & Announcements
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Outlook Client Outage Resolved
At 8:00 a.m., ITS learned of an issue affecting the Outlook email client. At 9:00 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.
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Outlook Client Outage
At 8:00 a.m. ITS was made aware of an Outlook client outage. This is affecting people’s ability to send or receive email using the Outlook client. Please use the web email client as a workaround until this issue is fixed. A link to the web client is available in myDrake (https://my.drake.edu). ITS is diligently working...
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Skype for Business Voicemail Outage Resolved
At approximately 1:30 p.m., ITS was made aware of an outage affecting voicemail for the Skype for Business phone system. This outage prevented callers from leaving voicemail messages for people using Polycomm Skype for Business phones. The issue was resolved by 1:50 p.m. Thank you for your patience. If you continue to experience issues, please...
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ITS Support Center Closed for Thanksgiving
The ITS Support Center, will be closed for Thanksgiving starting on Wednesday November 21. It will re-open 8 a.m. on Monday November 26. Happy Thanksgiving!
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EMS Planned Outage from 2-4 p.m. on Friday, November 23
ITS is installing a software upgrade for the EMS online room scheduling system. As a result, access to EMS will be completely unavailable between 2 and 4 p.m. on Friday, November 23. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please...
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Banner and MyDUSIS Planned Outage from 7 a.m. to 7 p.m. on Saturday, Nov. 17
ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 7 a.m. and 7 p.m. on Saturday Nov. 17. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while we perform this...
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Students–There’s Still Time to Take the ITS Student Phishing Quiz
Now through November 2, ITS is holding our Student Phishing Quiz, a contest where Drake students can learn about how to identify phishing emails and fraudulent websites and learn how to keep their information safe online. The first 500 people to take the quiz will win a certificate for a free taco courtesy of Taco...
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Guest Wireless Network (DUGuest) Outage Resolved
Thank you for your patience. ITS has now resolved the DUGuest wireless network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Guest Wireless Network (DUGuest) Outage
At 10:45 a.m., ITS was made aware of a guest wireless network outage. The DUGuest network is currently unavailable but the DUFacStaff and DUStudent networks are unaffected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If...