Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Protect your information and your identity with a free shred event sponsored by Information Technology Services (ITS). Bring your documents for on-site secure shredding by MDS Records Management. Free for all Drake faculty, staff, and students! Shred any documents you’d like to have securely destroyed including personal documents, homework assignments, and old office files. Come...
Thank you for your patience. ITS has now resolved the guest wireless network outage. A new network security appliance was blocking traffic from the guest network and the configuration was modified to allow it. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...
At 10:30 a.m., ITS was made aware of an issue with the DUGuest wireless network. At this point, the DUGuest network cannot be accessed. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
At 6:30 p.m. ITS learned of a Blackboard issue that resulted in records appearing to be missing. At 7:05 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
On Saturday morning, April 13, ITS will be performing maintenance on the campus connections to the Internet. This maintenance will result in additional Internet bandwidth and redundancy. Work will begin at 5:00 a.m. and should be completed no later than 7:00 a.m. Every precaution is being taken to avoid disruptions during the maintenance window, but...
ITS learned last week that there is an issue affecting all Mac computers running macOS Mojave 10.14 or later. The Sophos Antivirus software is blocking the ability to connect to a captive WiFi network (like those in Starbucks, airports, etc.). Your connection to your home wireless network and Drake networks should be unaffected. We had...
Passwords are often described as the key to protecting our information. This is true, but we’re rarely given simple ways to securely manage them. Fortunately, there are ways to simplify passwords to protect our digital identities. Passphrases The days of complex passwords with character substitutions and symbols are over. They’re hard to remember and type,...
At 8:50 a.m., ITS learned of a power issue with one of its servers that affected several production services, including campus printing, publishing to faculty and staff websites, and systems used by data analytics faculty and students. At 9:05 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the...
ITS has recently learned that there is an issue affecting all Mac computers running macOS Mojave 10.14 or later. The Sophos Antivirus software is blocking the ability to connect to a captive WiFi network (like those in Starbucks, airports, etc.). Your connection to your home wireless network and Drake networks should be unaffected. Sophos is...