Early this morning, ITS staff became aware of a major phishing attack on campus. People are receiving emails that appear to be from Drake community members,. All of the emails have a similar format, but some minor language variations. The subject is “Re: Re” or “Re:” and then is followed by something that seems like...
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ITS News & Announcements
Category: ITS News & Announcements
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Update on the Login issue with myDrake Parent Accounts
ITS staff is continuing to work towards resolving the issue that is causing some parents to be unable to access their myDrake account. We are developing a solution, but in the meantime, parents can use blueView at https://blue.drake.edu. We will provide additional updates and will let you know when this issue has been resolved. If...
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Login issue with myDrake parent accounts
Earlier today ITS was made aware that some parents are unable to access their myDrake account. We are working to address this issue, but in the meantime, parents can continue to use blueView at https://blue.drake.edu. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your...
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Weekend Hours for ITS Support Center and Student Services on Aug. 25 & 26
Need some extra assistance this weekend? The ITS and Student Services staff are here to help. There will be extra walk-in support hours Saturday, Aug. 25 and Sunday, Aug. 26 from 12-4 p.m. ITS Support is currently located on the second floor of Collier-Scripps and Student Services can be found in Hubbell North. Regular walk-in...
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Internet Outage Resolved
Thank you for your patience. ITS has now resolved the CenturyLink outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Internet Outage
At 3:00, ITS was made aware of an Internet outage. The outage is sporadic in nature and denies access to all resources on the Internet. ITS is diligently working toward a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like...
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Internet Outage Resolved
At 2:30 p.m., ITS was made aware of an Internet outage. All access to resources on the Internet were unavailable. At 2:40 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.
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Upcoming Tech Tuesday Sessions
Sign up for one of the upcoming Tech Tuesday events. These 50 minute sessions will include time for Q&A and will provide you with resources to use technology more efficiently in your job (and possibly your life). Some Tech Tuesday topics are being offered twice, please register by session. Tuesday, August 28: Setting up Your...
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Time Card/Leave Report Issue
Last week, ITS was made aware of an issue preventing some users from submitting their Time Cards and/or Leave Reports for approval from MyDrake. ITS is working with our vendor to determine the cause of this issue and determine an appropriate resolution. In the meantime, please use blueView to submit your Time Card or Leave...
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Password Gateway Outage Resolved
Thank you for your patience. ITS has now resolved the Password Gateway outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.