Thank you for your patience. ITS has now resolved the internet routing issue that caused interruptions to wireless service this morning. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to...
Category: ITS News & Announcements
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Wireless Internet Connection Issues
At approximately 8:30 a.m., ITS was made aware of issues impacting the campus network. It appears to be sporadic in nature, preventing wireless connections to internet resources. Wired connections appear to be unaffected. ITS is diligently working toward a resolution. We will provide updates and will let you know when this outage has been resolved....
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Reminder: ITS monthly maintenance tonight
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
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Blackboard Transact Planned Outage from 9 a.m. to 1 p.m. on Sunday, May 26
ITS is performing an upgrade to the Blackboard Transact system on Sunday, May 26 from 9 a.m. to 1 p.m. As a result, during this time no one will be able to update or use Bulldog Bucks, make payments or deposits via E-accounts, print (students only), or use vending machine scanners. This maintenance will not...
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New Wireless Certificates are Coming
Tomorrow morning (Thursday, May 23) at 7:30 a.m., ITS will be renewing a certificate on one of the servers that supports authentication to the wireless network. This change will result in prompts to accept the new certificate on any non-Drake owned devices connecting to the secure wireless networks – both DUStudent and DUFacStaff. Please accept...
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Internet Connectivity Issues Resolved
Drake’s Internet Service Providers have resolved the system issues that caused intermittent internet service interruptions earlier today. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
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Intermittent Internet Connection Issues
At approximately 7:50 a.m., ITS was made aware of intermittent internet connection issues. Connections to external websites from campus are impacted, while access to campus websites from off campus do not appear to be affected. ITS is diligently working toward a resolution. We will provide updates and will let you know when this outage has...
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Support Center Phones Outage Resolved
ITS has now resolved the telephone outage. The Support Center phones, and all other Skype for Business phones, should now be working. If you experience issues, you can once again contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you have a classroom emergency, please call 515-271-3002. If you’d like to receive...
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Support Center Phones Outage
At 8:20 a.m., ITS was made aware of a telephone outage. This is affecting some Skype for Business telephones including those in the ITS Support Center. ITS is diligently working towards a resolution. If you need to report a technology issue, please use the IT Service Portal at service.drake.edu/its. If you have a classroom emergency,...
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ITS offsite data center relocation now complete
ITS is happy to share the offsite data center has been moved and is up and running in its new location. A big thank you to the project team, particularly the ITS infrastructure team, for their hard work to make this happen with minimal disruption to campus. As part of the project, ITS staff moved:...