Earlier this morning, ITS was made aware of a Terminal Four outage. Terminal Four is the system that allows users to update content on the Drake.edu website. Authorized users currently cannot log in to make changes to their sites. This is not affecting viewing access to www.drake.edu. ITS is diligently working towards a resolution. We...
Category: ITS News & Announcements
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Microsoft Teams Outage Resolved
Thank you for your patience. Microsoft has now resolved its global Teams outage. If you continue to experience issues accessing Teams, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...
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Microsoft Teams Outage Reported
At 8:35, ITS was made aware of a Microsoft Teams outage. Many users are unable to connect to Microsoft Teams and are seeing error messages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. UPDATE at 9:15...
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Wireless Outage Resolved
Thank you for your patience. ITS has now resolved the wireless outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Wireless Outage
At 7:35 p.m., ITS was made aware of a wireless outage. This is affecting access to the secure campus wireless networks for students, faculty, and staff. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
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Parent Access to myDrake Restored
Parents once again have access to myDrake. Thank you for your patience while our staff worked to resolve this issue. If you’re looking for a 1098T tax form, and your student has authorized you to view it, click the Tax Information link in the Commonly Used Apps section. If you continue to experience issues, please...
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myDrake Access Restored
Thank you for your patience. Students, faculty, and staff should now able to access the myDrake campus portal by going to my.drake.edu. The first time you launch myDrake, however, you may experience a delay. ITS is continuing to work to restore parent access. Resources for parents are currently available by going to www.drake.edu/parents. If you...
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Update on myDrake Outage
ITS is continuing to work on resolving the myDrake outage. We are getting closer to restoring access to myDrake and anticipate that faculty, staff, and students will have access by this evening. In the meantime, please continue to visit the temporary website from my.drake.edu. If you’d like to receive these notifications via text message, opt...
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Update on myDrake Outage
ITS is continuing to work on resolving the myDrake outage. While our staff works to fully restore myDrake, we’ve launched a temporary webpage to provide access to needed resources including Blackboard, MyDUSIS, and email. When you go to my.drake.edu you’ll be directed to this page. We will provide additional updates when we have them. If...