Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. ITS has now resolved the guest wireless network outage. The systems that host the guest wireless login portal were not operating properly and required a restart. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to...
At 10:00 a.m., ITS was made aware of a guest wireless network outage. This is preventing anyone from connecting to DUGuest. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...
Thank you for your patience. ITS has now resolved the issue with accessing online resources. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
ITS has been diligently working with our vendor partner to resolve the web access issues. We are planning to implement a fix over the weekend. If you are unable to load a Drake-related website please try entering https:// before the rest of the URL instead of http://. In some cases this allows the site to...
ITS has been working with our vendor to resolve the sporadic web access issues. As a result of this work you should no longer see the Virus/Spyware Download Blocked message. If you are unable to load a particular website from on campus, please try entering https:// before the rest of the URL instead of http://....
ITS is working to remedy some issues accessing websites from on campus. Some sites may not load, while others may return the below message: Virus/Spyware Download Blocked Download of the virus/spyware has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error. Changing browsers or refreshing...
The ITS support center in Carnegie Hall will close for the Fourth of July holiday at 4:30 p.m. today (July 3) and re-open Monday, July 8 at 8 a.m. If you run into any tech issues over the holiday weekend, please contact our after-hours support at 515-271-3001. Thank you and have a good holiday!
Due to required maintenance on the system supporting the DUGuest network, no new sign-ons can be made from 12 to 4 p.m. today. Anyone who signs into the DUGuest network prior to 12 p.m. should remain connected. We apologize for the late notice about this work, but our vendor was unable to confirm their availability...
In March 2018, ITS implemented a change within the University’s email system, placing a label at the top of the message body for all emails coming from non-Drake senders. Designed to help recipients pay attention to the source of incoming messages and reduce the likelihood of compromise, it has made a noticeable difference in our...