These sessions will provide an introduction to distance learning, Blackboard Learn (our learning management system), and Blackboard Collaborate Ultra (our virtual classroom/conferencing solution). Each one hour session will move quickly and will not be recorded but will include a time for Q & A. In Person SessionFriday, March 13 from 12 to 1 p.m. in...
ITS is making updates to Panopto in order to provide single sign on (SSO) access. As a result, access to Panopto will be unavailable on Tuesday, March 10 from 7 to 8 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your patience while we...
ITS is making updates to Panopto in order to provide single sign on (SSO) access. As a result, access to Panopto will be unavailable on Tuesday, March 10 from 7 p.m. to 8 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your patience while...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. The eAccounts issue that was impacting use of Bulldog Bucks for printing and other services has been resolved. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
An issue with the eAccounts system is preventing access to Bulldog Bucks services including printing and meal plans. ITS is working with our vendor to resolve the issue as quickly as possible. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
ITS has been made aware of an issue with eAccounts that is affecting student printing and are diligently working toward a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.
Microsoft announced that their Teams outage has been resolved. You may need to quit Teams and restart your application. If you continue to have issues accessing Microsoft Teams, please contact the support center for assistance at 515-271-3001 or visit service.drake.edu/its.
Thank you for your patience. ITS has now resolved the long distance issue. If you are still unable to make long distance calls, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Microsoft identified the Teams outage was a result of an expired certificate. They have deployed a new certificate and are restarting related systems which should eventually restore Teams access. Some Drake users might still find that they cannot access Microsoft Teams from all methods. Please try quitting whichever method (desktop app, web application, mobile phone...