Thank you for your patience. The Microsoft 365 Authentication outage has now been resolved. Microsoft had a performance issue with its authentication platform and migrated it to a new set of cloud resources to restore service. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your...
At 5:00 p.m., ITS was made aware of an issue affecting authentication attempts to Microsoft 365. As a result, access to myDrake, Outlook, Teams, and other Microsoft 365 products is impacted. The outage is being caused by an issue with Microsoft’s cloud services. ITS is monitoring status closely and will provide updates as new information...
ITS is making updates to Papercut, the system responsible for on-campus printing. As a result, on-campus printing will be unavailable this Sunday, Sept. 24 from 9 to 10 a.m. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the support...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. ITS has now resolved the campus wireless network outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:40 this morning, ITS learned of widespread issues accessing the eduroam wireless network on campus. We are diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications via text message, opt in...
ITS is performing maintenance on EMS, Master Calendar and Pyramid on Sunday morning, Sept. 9 from 9 to 11 a.m. As a result, these systems will be unavailable during that time. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact...
In order to use Zoom successfully at Drake, you need to go to drake-edu.zoom.us once, and sign in using your Drake email address and password. This will connect you as a user for our campus Zoom license. This step only has to be taken once, but will ensure you will be able to enter class...
ITS will be changing the login screen for all Microsoft 365 applications on the afternoon of Sunday, August 30. After this change, all logins to Microsoft 365 applications will require you to use your Drake email address as your username instead of your 9-digit Drake ID. This change will only affect Microsoft-connected applications like myDrake, Teams,...
ITS is making a required certificate update to the Drake Single Sign On (SSO) system beginning on Tuesday, Aug 25 at 10 p.m. As a result, between 10 p.m. Tuesday night and 2 a.m. Wednesday morning, myDrake, myDUSIS, Blackboard Learn, the IT/Facilities service portal, and other applications that use Drake’s SSO functionality will be unavailable....