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ITS News & Announcements

Skype for Business Outage

At 8:00 a.m., ITS was made are of a Skype for Business outage. This is preventing faculty and staff using Skype for Business from logging into the application or Polycom phones to make and receive calls. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...

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ITS News & Announcements

ITS and Facilities Service Portal Outage

At 8 a.m., ITS was made aware of a partial outage of the ITS and Facilities service portal vendor, TeamDynamix. They are diligently working towards a resolution. In the meantime, you may or may not be able to access the system at service.drake.edu to request assistance. We will provide updates and will let you know...

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ITS News & Announcements

FollowMe Print (PaperCut) Outage Resolved

Thank you for your patience. ITS has now resolved the FollowMe Print (PaperCut) outage. ITS staff and our print vendor found that PaperCut was unable to connect to the BlackBoard Transactions database. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like...

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ITS News & Announcements

FollowMe Print (PaperCut) Outage

At 9:55 a.m., ITS was made aware of a FollowMe Print (PaperCut) outage. This is impacting students’ ability to print. Faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...

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ITS News & Announcements

TeamDynamix Upgrade Planned for Thursday May 21

ITS is making updates to TeamDynamix in order to facilitate single sign on (SSO). TeamDynamix is the system behind our ITS and facilities portals. After the upgrade at 7:00 a.m. on Thursday, May 21, if you’ve previously signed into any Drake website using your Drake credentials you will no longer have to re-enter them when...