Category: ITS News & Announcements

We apologize for the inconvenience of this ongoing outage. ITS continues to work with our multiple vendor partners to resolve the issues with eBenefits. We will provide additional updates as we have them.

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/

ITS continues to work with our vendor partners to resolve the issues with eBenefits. We apologize for the inconvenience and thank you for your ongoing patience. We will provide additional updates as we have them.

ITS continues to work with our vendor to resolve the connection issues with eBenefits. We apologize for the inconvenience and thank you for your patience.

The eBenefits portal is currently unavailable. ITS is working with the vendor to restore the service. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.  If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787....

Due to the Democratic Debate, the ITS Support Center in Carnegie Hall will be closing at 3 p.m. on Tuesday, Jan. 14. No walk-in support will be available after 3 p.m. If you encounter technology issues, please visit service.drake.edu/its or contact after-hours support at 515-271-3001. Thank you.

Thank you for your patience. ITS has now resolved the ITS Support Center phone outage. You can now call the support center again if you need assistance.

At 8:44 a.m., ITS was made aware of phone outage. This is affecting some campus phones, including those in the ITS Support Center. If you have a tech issue, please submit your request online at service.drake.edu/its or visit the Support Center in lower level Carnegie Hall. ITS is diligently working towards a resolution. We will...

ITS staff have now resolved the student printing issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance

At 2:00 p.m., ITS was made aware of an outage that is preventing students from being able to print. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.