ITS is making critical updates to the Banner Database environment on Sunday, January 31 from 6 a.m. to 8 a.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete list of affected applications please see Single Sign On (SSO) and...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
ITS staff have now restored IT Support Center phones. You can once again call 515-271-3001 to report any tech issues. Staff are still working to restore the Legal Clinic and COVID hotline phone numbers, but are hopeful that these extensions will be up and running soon. Thank your for your patience while we work to...
ITS staff has partially resolved the outage with Teams calling. As a result, most incoming and outgoing calls to and from non-Drake extensions are once again available. We continue, however, to have issues with some extensions including the ITS Support Center, Legal Clinic and COVID hotline phones. We are working with our vendor partners to...
At 7:10 this morning ITS staff became aware of an outage with Teams calling. As a result, incoming and outgoing calls to and from non-Drake extensions are intermittently unavailable and many calls are being dropped. We are working with our vendor partners to resolve this issue as quickly as possible. We will provide updates and...
ITS staff has likely identified the root cause of the support center phone outage, but the outages is not yet resolved. The support center still cannot receive phone calls at 515-271-3001 and our after hours phone support will be unavailable this evening, Tues. Jan 19. Please submit any issues by visiting the IT service portal...
ITS staff is continuing to work to resolve the issue that’s affecting the Support Center phone line at 515-271-3001. Until the outage is resolved, please submit any issues by visiting the IT service portal at service.drake.edu/its. We appreciate your patience as we continue to work towards resolving this issue. To receive outage notifications by text,...
At 10:35 a.m., ITS was made aware of an outage with the support center phones. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. While the phones are down, please submit any issues by visiting the IT service portal at service.drake.edu/its. Thank...
ITS staff worked to resolve the issue with people not receiving incoming calls using Microsoft Teams. If despite this you still continue to not be able to receive incoming calls, please submit a Telephone Issue at the IT Service Portal. We thank you for your assistance and patience as we work through this transition.
ITS staff have been made aware that there are some individuals across campus who are encountering issues with Teams calling. There have been reports of missing dial pads, as well as with receiving incoming calls. If you are encountering any of these issues, or others related to Teams calling, first try closing and reopening the...