Thank you for your patience. Microsoft has now resolved their global outage. More information on their resolution is available at https://status.office.com/. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number...
After further investigation, ITS has determined that the issues connecting to Drake systems are being caused by a global Microsoft outage and not our Duo multi factor authentication system. Current information on this outage can be found at https://status.office.com/ ITS staff will continue to monitor the situation and will post updates as Microsoft makes them...
At 3:25 p.m., ITS was made aware of an outage of Duo, our multi-factor authentication system. This is affecting authentication to a number of Drake systems. ITS is currently investigating to determine all of the systems that are affected. We will provide updates and will let you know when this outage has been resolved. Thank...
ITS is updating Campus Labs in order to facilitate single sign on (SSO). Campus Labs is the company that CPHS and SOE use to administer their course evaluations. In order to make this change, Campus Labs may be unavailable on Tuesday March 16 from 12 to 12:30 p.m. If you are unable to access this system after...
Blackboard Learn requires scheduled maintenance to maintain updated security measures. As a result, access to Blackboard Learn will be unavailable starting Sunday night March 15 at 10 p.m. until 3 a.m. on Monday morning, March 16. This is an update from the originally announced schedule of Saturday night until Sunday morning. We appreciate your patience....
Blackboard Learn requires scheduled maintenance to maintain updated security measures. As a result, access to Blackboard Learn will be unavailable starting Saturday night March 14 at 10 p.m. until 3 a.m. on Sunday morning, March 15. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact...
The issue that was causing updates to drake.edu not to publish has now been resolved. If you encounter further issues, please reach out to Jeremy Sievers in University Communications and Marketing.
Reports have been made of changes to drake.edu website pages not publishing. ITS and University Communications and Marketing are investigating the issue and hope to have a resolution soon. We appreciate your patience in the meantime. Thank you!
At 10:30 a.m., ITS learned of an outage affecting WiFi access on campus. At 10:45 a.m.,ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS has now resolved the outage affecting the support center phone number at 271-3001. You should now be able to reach ITS support either by phone or the online service portal at service.drake.edu/its. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first...