Thank you for your patience. ITS has now resolved the FollowMe Print (PaperCut) outage. ITS staff and our print vendor found that PaperCut was unable to connect to the BlackBoard Transactions database. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like...
At 9:55 a.m., ITS was made aware of a FollowMe Print (PaperCut) outage. This is impacting students’ ability to print. Faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
The printing outage that was scheduled for today between 1 and 2 p.m. has been postponed. There is no planned interruption in printing today. We are working closely with our vendor partner to reschedule this work, and will provide updated timing information once it’s available. Thank you.
ITS is upgrading the campus print services software. As a result, access to campus printing (PaperCut) will be completely unavailable between 1:00 and 2:00 p.m. on Thursday, May 28. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the support...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS is making updates to TeamDynamix in order to facilitate single sign on (SSO). TeamDynamix is the system behind our ITS and facilities portals. After the upgrade at 7:00 a.m. on Thursday, May 21, if you’ve previously signed into any Drake website using your Drake credentials you will no longer have to re-enter them when...
ITS is migrating print services to a new server. As a result, access to campus printing (PaperCut) will be completely unavailable between 1:00 and 3:00 p.m. on Thursday, May 21. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the...
Thank you for your patience. Blackboard has now resolved their global outage affecting testing. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787. If you...
At 10:05 a.m., ITS was made aware of a Blackboard outage. There are currently widespread intermittent issues with test taking within Blackboard. ITS is diligently working towards a resolution and has opened an emergency support request with Blackboard. We will provide updates and will let you know when this outage has been resolved. Thank you...
At 11:31 a.m., ITS was made aware of an outage in print services. This affected the ability to sign-in to webprint as well as direct submission and release of print jobs. ITS was able to resolve the outage at 12:18 p.m. If you continue to experience issues, please contact the support center at 515-271-3001 or...