At 9:45 a.m. ITS was made aware of an external phone call outage. This is affecting the ability to make calls to, and receive calls from, external phone numbers. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
This week Drake has experienced a higher than normal volume of accounts being compromised by hackers. In a few cases, these email accounts have been used to send large volumes of phishing messages to other faculty, staff, and students. ITS has taken steps to address the issues, including limiting the number of messages an individual...
ITS has received numerous reports over the past week of multiple phishing scam variants circulating around campus. Most of them reference job opportunities or impersonate ITS staff and include links that compromise the security of your Drake account, often including language to scare you into clicking the risky link. Do not click the links or reply to...
ITS is making updates to Banner. As a result, access to MyDUSIS, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, May 1. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate your...
Thank you for your patience. Our has now resolved the intermittent Blackboard outage. Blackboard resolved this outage by completing an update of the system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to...
ITS staff was just notified that Blackboard’s Engineering team has determined the cause of the intermittent access issues. In order to resolve this problem, they will be updating Blackboard this evening at 7 p.m. If you encounter issues accessing Blackboard prior to the 7 p.m. maintenance, please continue to try clearing your browser cache or...
The Blackboard engineering team is continuing to investigate this issue and provide updates to ITS staff. In the meantime, if you encounter issues accessing Blackboard, please continue to try clearing your browser cache or trying a different browser, as many users have found that it resolves the issue. If you are still unable to access...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
At 9:45 p.m. ITS learned of an outage affecting access to Blackboard Learn. ITS staff have reached out to Blackboard to investigate. In the meantime, if you encounter an error message when accessing Blackboard, please try clearing your browser cache or trying a different browser, as many users have found that it resolves the issue....
Thank you for your patience. ITS has now resolved the outage affecting campus printing, Citrix, webXtender, Pyramid, EMS, and Bulldog Bucks. If you continue to experience issues with any of these systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...