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Category: ITS News & Announcements

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CAS Service Provider Error on MyDUSIS

CAS Service Provider Error on MyDUSIS

We have been made aware that some people on campus are running into an issue when logging into MyDUSIS functions. If you get an error message that states, “CAS Service Provider is not authorized”, please clear your browser cache and cookies. If this does not resolve your issue, please try a private Firefox or incognito...

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Important Password Process Changes Today

Important Password Process Changes Today

To ensure the continuing digital security of our students, faculty, and staff, we are making several changes to our password creation process beginning today. These changes are as follows: Starting today, the initial birthdate-based password that new students, faculty, and staff receive will ONLY work to log into the Password Manager site (password.drake.edu). Only after creating a new more...

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Guest Wireless Outage Resolved

Guest Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the guest wireless network outage. The systems that host the guest wireless login portal were not operating properly and required a restart. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to...

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Guest Wireless Outage

Guest Wireless Outage

At 10:00 a.m., ITS was made aware of a guest wireless network outage. This is preventing anyone from connecting to DUGuest. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...

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Update on Web Access Issues

Update on Web Access Issues

ITS has been diligently working with our vendor partner to resolve the web access issues. We are planning to implement a fix over the weekend. If you are unable to load a Drake-related website please try entering https:// before the rest of the URL instead of http://. In some cases this allows the site to...

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Update on Sporadic Web Access Issues

Update on Sporadic Web Access Issues

ITS has been working with our vendor to resolve the sporadic web access issues. As a result of this work you should no longer see the Virus/Spyware Download Blocked message. If you are unable to load a particular website from on campus, please try entering https:// before the rest of the URL instead of http://....

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Sporadic Web Access Issues Reported

Sporadic Web Access Issues Reported

ITS is working to remedy some issues accessing websites from on campus. Some sites may not load, while others may return the below message: Virus/Spyware Download Blocked Download of the virus/spyware has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error. Changing browsers or refreshing...