Home ITS News & Announcements

Category: ITS News & Announcements

Post
Drake Login Page Outage Resolved

Drake Login Page Outage Resolved

At 9:40 a.m., ITS learned of an issue affecting the Drake login page. At 10 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.

Post
myDrake Outage Resolved

myDrake Outage Resolved

Thank you for your patience. Microsoft has resolved their outage and myDrake is now accessible again. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If you...

Post
MyDrake Outage

MyDrake Outage

At 3:20 p.m., ITS was made aware of a Microsoft outage. This is affecting MyDrake access, OneDrive and Teams but not email. ITS is working on putting a website with links to key resources in the meantime. We will provide updates and will let you know when this outage has been resolved. Thank you for...

Post
WebXtender Login Issue

WebXtender Login Issue

At 9:30 a.m., ITS was made aware of WebXtender outage. Banner is unaffected, but Banner users trying to access WebXtender will see a message that the license server cannot be reached. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you...

Post
Skype for Business Voicemail Outage Resolved

Skype for Business Voicemail Outage Resolved

Thank you for your patience. ITS has now resolved the Skype for Business voicemail outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...

Post
Update on Skype for Business Voicemail Outage

Update on Skype for Business Voicemail Outage

ITS staff continue to work with our vendor partners to resolve the voicemail outage on Polycom Skype for Business phones. In the meantime, if you’re concerned about missing an important call, you can forward your desk phone to your cell phone. If you click the Home button on your phone and then select the Forward...

Post
Skype for Business Voicemail Outage Update

Skype for Business Voicemail Outage Update

ITS is continuing to work with our vendor partners on resolving the Skype for Business voicemail outage. Until this outage is resolved, faculty and staff members with Skype for Business phones will be unable to receive messages or access the voicemail system. As of now, we unfortunately don’t have an estimate for resolution for this...

Post
Update on the ITS offsite data center move

Update on the ITS offsite data center move

Earlier in April, we shared that our next step in the data center move was to perform maintenance on our campus connections to the Internet. We successfully completed the Internet bandwidth and redundancy work on April 13. The next and last step for this move is to relocate equipment to the new offsite data center....

Post
Printing Outage Resolved

Printing Outage Resolved

At 8:50 a.m., ITS learned of an issue affecting printing services across campus. At 9:05 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.