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Category: ITS News & Announcements

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myDrake Access Issue

myDrake Access Issue

Due to a larger Microsoft outage, some students, faculty, and staff are unable to access myDrake. ITS staff is monitoring the outage, and we are putting up a temporary website with links to key campus sites and tools. We will provide additional updates as we have them. Thank you for your patience.

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Updates to the IT Service Portal—New Look and Remote Support Option

Updates to the IT Service Portal—New Look and Remote Support Option

If you visited service.drake.edu/its or clicked on the IT Support link in myDrake, you may have noticed a new look. We’ve made some changes to the layout to make answers easier to find. In addition to submitting online requests for assistance, be sure to browse the tech resources and instructions available in our knowledge base. Never used our site? Learn more at Using the IT Service...

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Server Issue Resolved

Server Issue Resolved

Thank you for your patience. ITS has now resolved the server issue. New and updated accounts are no longer affected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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Server Issue Causing Account Delays

Server Issue Causing Account Delays

ITS has identified a server issue that is resulting in delays in the creation of new accounts, or updates to current accounts for systems including Blackboard and Starfish. We are working to resolve this as quickly as possible. We appreciate your patience in the meantime and apologize for any inconvenience.

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Campus Systems Access Issue

Campus Systems Access Issue

ITS has discovered a server issue that is affecting access to some campus services such as buildings and dining services. ITS is diligently working towards a resolution. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your patience.

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eBenefits Outage Resolved

eBenefits Outage Resolved

Thank you for your patience. ITS has now resolved the eBenefits outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.