Category: ITS News & Announcements

ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the...

ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There...

This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or...

Thank you for your patience. Shortly before 1 p.m. on Wednesday, June 28, ITS resolved the network outage that had been affecting the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and other possible locations. Personnel in the Dial Center may continue to experience problems on their phones. If you continue to...

At 11:40 a.m. on Wednesday, June 28, ITS identified a network outage. This is affecting access to campus resources from computers in the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and potentially other locations. Individuals in these buildings may be able to access the Internet but cannot access on-campus resources...

ITS will be moving part of its planned monthly maintenance to Thursday, June 22nd. The maintenance window will begin at 9:00 PM and last until midnight. During this timeframe, there may be brief outages to campus services such as printing and the campus calendaring system. We appreciate your patience as ITS completes these system updates.

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts,...

Thank you for your patience. ITS has now resolved the issue of users with multiple printing accounts not being able to choose which account to print to. If you continue to have problems selecting a printing account, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

At 10:30 a.m., ITS was made aware of an issue with printing. This is only affecting individuals who can choose from multiple FOAPALs when they print. Users are currently able to print to their primary FOAPAL only. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...

With the new IT Service portal that ITS launched last week, you can no longer automatically create requests by emailing ITS. Requests can be submitted online at service.drake.edu/its, by calling 271-3001, or by visiting the IT Support Center in the lower level of Carnegie Hall. Once your request has been submitted, you will receive an...