ITS was made aware this morning of an outage of our content management system, TerminalFour. As a result, users are unable to log in to make any changes to the Drake website. This outage has no impact on visitors being able to view the Drake website. ITS has reached out to TerminalFour and is diligently...
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Becky Klein
Author: Becky Klein (Becky Klein)
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IT Service Portal Information Sessions this week
ITS launched a new service portal in May. This site allows faculty, staff, and students to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with an issue. Want to learn how to use this new site? Been using it and have questions? Come to a demonstration to...
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Internet Slowness Issues Across Campus
At 9:00 a.m., ITS was made aware of internet slowness across campus on both wireless and wired connections. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
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MyDUSIS Outage Resolved
Thank you for your patience. ITS has now resolved the MyDUSIS outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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MyDUSIS Outage
At 6:45 a.m., ITS was made aware of a MyDUSIS outage. MyDUSIS is the self-service portion of the Drake University Shared Information System (DUSIS). As a result of this outage, Drake faculty, staff, and students cannot currently access time cards, registration, grade entry, payment, and other MyDUSIS functions. ITS is diligently working towards a resolution....
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Automated Password Emails
ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts,...
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Blackboard Outage Planned for Saturday, July 29 from 5:30 a.m. to 1:30 p.m.
ITS will be making an update to Blackboard on Saturday morning, July 29. As a result, access to Blackboard will be unavailable between 5:30 a.m. and 1:30 p.m. This upgrade is being made to resolve ongoing issues with discussion boards and wikis. We appreciate your patience while we perform this necessary work. If you continue...
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Blackboard Outage Planned for Saturday, July 29 from 5:30 a.m. to 1:30 p.m.
ITS will be making an update to Blackboard on Saturday morning, July 29. As a result, access to Blackboard will be unavailable between 5:30 a.m. and 1:30 p.m. This upgrade is being made to resolve ongoing issues with discussion boards and wikis. We appreciate your patience while we perform this necessary work. If you continue...
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What’s Your Personal Backup Plan?
Mobile phones, tablets, and laptops continue to provide us with the opportunity to work “on the go,” but this added convenience can also mean greater risk. These personal devices are making it easier to store and access both personal and University information, but they are also easy to steal or misplace. Do you know what...
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IT Service Portal Search Issue Resolved
The search function in the IT service portal is once again functioning as expected. We appreciate your patience while we worked with our vendor to resolve this issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.