ITS has identified a server issue that is resulting in delays in the creation of new accounts, or updates to current accounts for systems including Blackboard and Starfish. We are working to resolve this as quickly as possible. We appreciate your patience in the meantime and apologize for any inconvenience.
Thank you for your patience. ITS has now resolved the eBenefits outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
We apologize for the inconvenience of this ongoing outage. ITS continues to work with our multiple vendor partners to resolve the issues with eBenefits. We will provide additional updates as we have them.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS continues to work with our vendor partners to resolve the issues with eBenefits. We apologize for the inconvenience and thank you for your ongoing patience. We will provide additional updates as we have them.
Renae Chesnut, College of Pharmacy and Health Sciences Dean, has been elected by her peers as chair-elect of the American Association of Colleges of Pharmacy (AACP) Council of Deans. Chesnut will begin the duties of chair-elect at the Association’s annual meeting in July and will become chair of the Council in July 2021. In addition...
Due to the Democratic Debate, the ITS Support Center in Carnegie Hall will be closing at 3 p.m. on Tuesday, Jan. 14. No walk-in support will be available after 3 p.m. If you encounter technology issues, please visit service.drake.edu/its or contact after-hours support at 515-271-3001. Thank you.
Thank you for your patience. ITS has now resolved the ITS Support Center phone outage. You can now call the support center again if you need assistance.
ITS staff have now resolved the student printing issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance
At 2:00 p.m., ITS was made aware of an outage that is preventing students from being able to print. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.