At 9:45 p.m. ITS learned of an outage affecting access to Blackboard Learn. ITS staff have reached out to Blackboard to investigate. In the meantime, if you encounter an error message when accessing Blackboard, please try clearing your browser cache or trying a different browser, as many users have found that it resolves the issue....
Thank you for your patience. ITS has now resolved the outage affecting campus printing, Citrix, webXtender, Pyramid, EMS, and Bulldog Bucks. If you continue to experience issues with any of these systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...
In addition to Campus printing, Citrix, webXtender, and Pyramid, we’ve also determined that EMS and Bulldog Bucks are also affected by this outage. ITS staff is working diligently to resolve this issue and we hope to have access back up soon. Thank you for your patience. To receive outage notifications by text, opt in by...
At 7:45 a.m., ITS was made aware of an issue affecting campus printing, Citrix, webXtender and Pyramid. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020...
Access to all Banner systems, including MyDUSIS (registration) has now been restored. Please be sure to verify any changes you made in these systems between 9:12 and 9:27 a.m. as they may need to be resubmitted. Please see your inbox for additional information. If you continue to experience issues accessing Banner/MyDUSIS, please contact the support...
ITS was just made aware of an outage affecting all Banner systems, including MyDUSIS (registration). In order to resolve this issue, the system will remain down for approximately 30 minutes. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by...
Around midnight, ITS became aware of a system outage that impacted Banner and SSO to other applications. When ITS staff were unable to restore these systems, we brought up services from our offsite data center. The switch to the backup servers was successful and access to applications was restored by 1 a.m. ITS staff continue...
According to Microsoft the issues that were preventing users from accessing systems including Teams have been resolved. They announced, “We’ve successfully resolved the issue that was causing residual impact for SharePoint Online and we’ve confirmed that all Microsoft 365 services have returned to a healthy state.” If you continue to experience issues, please contact the...
Microsoft has determined the cause of the issues accessing their services and is working towards resolution. Access to Microsoft services including Teams and Outlook is recovering for many users. We will let you know when Microsoft announces that this issue has been fully resolved. Thank you for your continued patience.
ITS has just learned that Microsoft is investigating an issue which is causing some users to be unable to access Microsoft 365 services and features. Some campus users have reported that they are having sporadic access issues to Microsoft Teams or other Microsoft systems. As more information becomes available from Microsoft we will provide additional...