The Event Management System (EMS) will be unavailable from 12:00 p.m. Wednesday, June 28 until about 3 p.m., Thursday, June 29 while ITS migrates Drake’s self-hosted system to EMS Cloud Services. EMS will also be upgraded to the latest version at that time. Services should resume after 3 p.m. on June 29. Thank you for your cooperation...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Richelle Williams, assistant professor of athletic training in Drake University’s College of Pharmacy and Health Sciences, was named the Educator of the Year at the Iowa Athletic Trainers’ Society (IATS) Annual Meeting and Clinical Symposium in Des Moines, Iowa, on May 26, 2023. The Educator of the Year Award honors members of the IATS who...
The ITS service portal at service.drake.edu/its is currently down for planned maintenance. This work will last most of today, Monday, June 19, 2023. No other ITS systems are being impacted by this maintenance and should be operating normally. You should be able to login to myDrake, Blackboard, Banner, all Microsoft services, and other systems without...
Database maintenance will be from 6 a.m. to 9 a.m. on Sunday, June 25, 2023. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2023 please see https://www.drake.edu/its/maintenanceschedule/.
As of 2:00 pm, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...
As of 8:30 am, the Banner Self Service outage is resolved. Applications such as the Employee Dashboard, My Finance, and the Student Profile are now accessible. Thank you for your patience as we resolved this issue. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit...
Over the last few days, ITS has become aware of an intermittent recurring issue with the Microsoft Outlook application and web client. Some users are experiencing interruptions or are not able to access the service. It appears to be currently resolved and Microsoft is monitoring the issue. Up-to-date information about this issue from Microsoft can...
Thank you for your patience. ITS has now resolved the network service interruption. We apologize for the interruption and appreciate your patience as we monitored and resolved the issue. If you continue to have issues connecting, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
As of 9:00 am, ITS became aware of a wireless connection issue in Cowles Library, Occupational Therapy, and Collier Scripps. Some users are not able to connect to eduroam or DUGuest. We will provide updates as we identify the cause and resolve the issue. Thank you for your patience.