As of 2:00 pm, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...
As of 8:30 am, the Banner Self Service outage is resolved. Applications such as the Employee Dashboard, My Finance, and the Student Profile are now accessible. Thank you for your patience as we resolved this issue. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit...
Over the last few days, ITS has become aware of an intermittent recurring issue with the Microsoft Outlook application and web client. Some users are experiencing interruptions or are not able to access the service. It appears to be currently resolved and Microsoft is monitoring the issue. Up-to-date information about this issue from Microsoft can...
Thank you for your patience. ITS has now resolved the network service interruption. We apologize for the interruption and appreciate your patience as we monitored and resolved the issue. If you continue to have issues connecting, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
As of 9:00 am, ITS became aware of a wireless connection issue in Cowles Library, Occupational Therapy, and Collier Scripps. Some users are not able to connect to eduroam or DUGuest. We will provide updates as we identify the cause and resolve the issue. Thank you for your patience.
This morning at approximately 10:00 am, several ITS services became inaccessible including Banner, Self-Service, and the drake.edu website. This outage was related to scheduled maintenance performed earlier in the morning. The issue has been resolved and all services are restored. Hosted services such as Blackboard and email were not impacted. We apologize for the disruption...
Drake University’s College of Pharmacy and Health Sciences (CPHS) has partnered with the Mary Greeley Medical Center in Ames, Iowa, to offer a Postgraduate Year 1 (PGY1) Pharmacy Residency Program. The program is currently in Pre-Accredited Status with the American Association of Health-System Pharmacists (ASHP). PGY1 pharmacy residency programs build on Doctor of Pharmacy (PharmD)...
As of 10:00 a.m. May 19, the Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard has been resolved. Users were experiencing issues accessing these services. ProcessMaker and the Self Service Experience dashboard should now be accessible. Thank you for your patience. If you are still experiencing issues with these services, visit service.drake.edu/its, call...
As of 9:30 a.m. May 19, ITS has been made aware of an Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard. Users may not be able to access these services or may experience service interruptions. Admin Pages and Self Service applications are not currently impacted. We are working with Ellucian to determine the...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.