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Author: Becky Klein (Becky Klein)

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ITS Alert

Classroom Tech Connection Issues

ITS staff are aware of and investigating classroom issues in multiple buildings across campus where the touch panels are not communicating with other equipment. If you’re experiencing this issue, contact the Support Center at 515-271-3001 to submit an Academic Space Issue ticket. We’ll post more information as we continue to work on resolving this issue.

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ITS News & Announcements

EMS Planned Outage from 8pm – 4am Feb. 28

The Event Management System (EMS) software will be undergoing routine maintenance from 8:00 p.m. – 4:00 a.m. on Wednesday, February 28. As a result, access to EMS may not be available during this window. We appreciate your patience. If you continue to experience service interruptions outside this maintenance window, please submit a ticket at service.drake.edu/its,...

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Vanadro Logo

Two Drake Students Named Vanadro Fellows 

Hunter Daws and Kate Gabrielle Gallinero, both 2024 Doctor of Pharmacy 2024 candidates from Drake University, have been named Vanadro Fellows, in addition to doctoral candidate and MBA student Viet H. Nguyen (University of Missouri-Kansas City). The Vanadro-Drake University Drug Development two-year fellowship, unique to the Midwest, provides pharmacy graduates the opportunity to gain a...

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ITS Alert

Nationwide Cellular Service Interruption

Several cellular service providers experienced outages overnight interrupting service for a large number of customers nationwide. This situation may cause challenges for people trying to login and get MFA prompts through the Microsoft Authenticator app while on a mobile connection, but we have instructions in our KB on how to use MFA without cellular service....

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ITS Alert

Resolved: eduroam Wireless Network Issues

Thank you for your patience. As of 3 p.m., the eduroam wireless network issues have self-resolved. We have received no further reports of connection issues, and ITS staff continue to monitor network performance. If you’re experiencing network connectivity issues, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001.

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ITS Alert

eduroam Wireless Network Issues

At 11 a.m., ITS started receiving reports of eduroam wireless connectivity issues in multiple buildings on campus. ITS staff are currently investigating the situation. If you’re also experiencing issues on eduroam, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001. We’ll provide updates and let you...

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ITS Alert

Resolved: Metronet Network Issues

Metronet has confirmed with ITS staff that the intermittent network issues that began last week have been resolved. Metronet completed repair work over the weekend and continued monitoring to ensure full resolution. If you’re a Metronet customer and have restarted your home network equipment and continue to experience issues with Drake systems, contact the ITS...

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ITS Alert

Intermittent Metronet Network Issues

On Wednesday, ITS became aware of issues with Metronet internet services which individuals are experiencing as intermittent connection drops while accessing Drake resources from home. This issue may include access to AVD, Banner, and other Drake ITS systems, but does not impact anyone on campus or while using other internet service providers. ITS is communicating...

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ITS Alert

Resolved: Microsoft Teams Issues

At 7:20 p.m., Microsoft posted a notice that today’s Teams issues have improved and are mostly resolved, though they continue to monitor the service. Drake users should once again be able to use Teams via desktop, web, and mobile apps. If you experience ongoing issues, check the Microsoft service health page at https://portal.office.com/servicestatus or their...