ITS has resolved the Banner Admin Pages issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To...
Author: Tyler Spoon (Tyler Spoon)
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Banner Admin Pages Outage, 12/1
ITS staff are aware of and investigating issues with Banner causing Admin Pages to be unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting either a Banner Issue, calling 515-271-3001, or visiting the lower level of Carnegie Hall with...
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Self Service, Banner, eTranscripts Outage Scheduled Sunday, March 10 – 7 a.m. – 5 p.m.
ITS will be upgrading and migrating our Oracle Database infrastructure on Sunday, March 10, starting at 7 a.m. The outage is expected to last approximately 10 hours, or until 5 p.m. During this time, services such as Self Service, Banner Admin Pages, ODBC, eTranscripts, and many others that are connected to Banner (ProcessMaker) will be...
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ProcessMaker Planned Upgrade Thursday 6:00 p.m. – Friday 2:00 a.m.
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Thursday, February 29, starting at 6:00 p.m. The upgrade is expected to last approximately 8 hours, until Friday, March 1 at 2:00am. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form...
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ProcessMaker Outage Resolved
Thank you for you patience. ITS and ProcessMaker have resolved the ProcessMaker outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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ProcessMaker Outage
At 8 a.m., ITS became aware of an outage with ProcessMaker, Drake’s business process automation platform. As a result, any automated workflows fired from Banner, Banner and Finance Security Requests, and ESF requests cannot be submitted or acted on. ITS is diligently working with ProcessMaker towards a resolution. We will provide updates and will let...
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ProcessMaker Upgrade Wednesday 7:30 p.m. – 10:30 p.m.
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Wednesday, November 1, starting at 7:30 p.m. The upgrade is expected to take approximately 3 hours. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form (ESF), Banner Security Requests, and Commencement...
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Self Service/Banner Admin Pages Planned Outage – Saturday, October 21 at 7 p.m. – Sunday, October 22 at 3 a.m.
ITS will be applying upgrades and patches to Banner Saturday, October 21, starting at 7 p.m. and lasting until Sunday, October 22 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to...
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National Student Clearinghouse Partial Outage – RESOLVED
Thank you for your patience. The National Student Clearinghouse has resolved the issue with accessing their site from our Self Service portal. If you are still unable to access the National Student Clearinghouse Enrollment Validation link, please submit a ticket at https://service.drake.edu/its.
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National Student Clearinghouse Partial Outage
At 11:15 a.m., ITS was made aware of a partial outage for one of our vendor partners, the National Student Clearinghouse (NSC). Over the weekend, NSC performed a major upgrade of their systems and failed to notify us of some changes. As a result, the Enrollment Verification service is currently unavailable. ITS will work with...