ITS will be upgrading and migrating our Oracle Database infrastructure on Sunday, March 10, starting at 7 a.m. The outage is expected to last approximately 10 hours, or until 5 p.m. During this time, services such as Self Service, Banner Admin Pages, ODBC, eTranscripts, and many others that are connected to Banner (ProcessMaker) will be...
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Thursday, February 29, starting at 6:00 p.m. The upgrade is expected to last approximately 8 hours, until Friday, March 1 at 2:00am. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form...
Thank you for you patience. ITS and ProcessMaker have resolved the ProcessMaker outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8 a.m., ITS became aware of an outage with ProcessMaker, Drake’s business process automation platform. As a result, any automated workflows fired from Banner, Banner and Finance Security Requests, and ESF requests cannot be submitted or acted on. ITS is diligently working with ProcessMaker towards a resolution. We will provide updates and will let...
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Wednesday, November 1, starting at 7:30 p.m. The upgrade is expected to take approximately 3 hours. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form (ESF), Banner Security Requests, and Commencement...
ITS will be applying upgrades and patches to Banner Saturday, October 21, starting at 7 p.m. and lasting until Sunday, October 22 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to...
Thank you for your patience. The National Student Clearinghouse has resolved the issue with accessing their site from our Self Service portal. If you are still unable to access the National Student Clearinghouse Enrollment Validation link, please submit a ticket at https://service.drake.edu/its.
At 11:15 a.m., ITS was made aware of a partial outage for one of our vendor partners, the National Student Clearinghouse (NSC). Over the weekend, NSC performed a major upgrade of their systems and failed to notify us of some changes. As a result, the Enrollment Verification service is currently unavailable. ITS will work with...
ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 25 at 7 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...
Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.