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Author: Carla Herling (Carla Herling)

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ITS News & Announcements

Duo Prompting Issue

ITS was made aware this morning that some users were being prompted to authenticate to Duo more than usual when accessing Microsoft applications. ITS has resolved this issue and you should not be seeing any extra prompts. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for...

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ITS News & Announcements

Banner WebXtender Planned Outage Sunday, Oct. 17 from 10:30 to 11:30 a.m.

ITS is performing server maintenance. As a result, access to Banner WebXtender will be unavailable between 10:30 and 11:30 a.m. this Sunday morning. This work will not affect Banner Self Service/MyDUSIS or other Banner functions. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the...

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ITS Alert

Inbound Calling Outage Resolved

Thank you for your patience. Inbound and outbound calls are working normally again. One of our external vendors experienced an issue that has now been resolved. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by...

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ITS News & Announcements

Microsoft Issues Resolved

Microsoft reported sporadic issues with Outlook and other apps yesterday evening into this morning. These issues are now resolved per Microsoft. More information can be found at https://mspoweruser.com/outlook-com-is-now-also-down-for-some-users/.

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ITS Alert

myDrake Outage Resolved

Thank you for your patience. ITS has now resolved the myDrake outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed up to...

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ITS Alert

myDrake Outage

At 8:15 a.m., ITS was made aware of a myDrake outage. Visitors to myDrake are seeing error messages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting...