Author: Carla Herling (Carla Herling)

ITS has been made aware of a global Amazon Web Services (AWS) outage causing performance issues in Blackboard Learn, Panopto, and Respondus Lockdown browser. We will share any updates provided by AWS as they become available.

Thank you for your patience. Blackboard has now resolved its global outage. If you continue to be unable to access Blackboard, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be...

At 12:10 p.m., ITS became aware of a Blackboard Learn Ultra outage. Blackboard access is down at all colleges and universities. We will share any updates that Blackboard provides and will let you know when they have resolved this outage. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787....

Thank you for your patience. The Blackboard app outage is now resolved. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to...

Following the change to Single Sign On (SSO) for Blackboard on November 21, an error was discovered preventing Drake users from remaining logged in. ITS has now resolved this error. To ensure that you have the correct certificate for logging into campus services, like Blackboard, please log out of myDrake (by going to your photo...

Thank you for your patience. ITS has now resolved the support center phones outage. If you continue to be unable to call the support center at 515-271-3001, please visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed...

On Sunday morning, Nov. 21, ITS changed the sign in method for Blackboard Learn, Panopto, and Zoom. You now need to use your myDrake login credentials to access these systems. NOTE: For anyone without a current drake.edu email, you will use your nine-digit Drake ID@drake.edu as a username. Example 123456789@drake.edu. See further instructions at Signing in to Microsoft-connected...

On Sunday morning, Nov. 21, ITS will be changing the way you sign in to Blackboard Learn, Panopto, and Zoom and you will see a different login screen. You will need to begin using your myDrake login credentials to access these systems. NOTE: For anyone without a current drake.edu email, you will use your nine-digit Drake ID@drake.edu...

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.

The ITS routine database maintenance that was scheduled for tomorrow, Sat. Oct. 23 from 6 a.m. to 12 p.m. has been canceled. As a result, there will be no impact to Blackboard, Self Service/MyDUSIS, Banner Admin pages, Touchnet, Starfish, or Bulldog Bucks. We will update campus when it is rescheduled.