We now know that email can be accessed via the desktop client for all Mac users. PC users cannot use their desktop client to access email, but can click on the email button on myDrake to access their email online. ITS staff continue to work on resolving the issue. We will provide additional information as...
ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some myDrake functions will be unavailable between 6 a.m. and 2 p.m. this Saturday, April 20. Faculty, staff, and students will still be able to log into myDrake, but a few functions will be down,...
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Protect your information and your identity with a free shred event sponsored by Information Technology Services (ITS). Bring your documents for on-site secure shredding by MDS Records Management. Free for all Drake faculty, staff, and students! Shred any documents you’d like to have securely destroyed including personal documents, homework assignments, and old office files. Come...
At 10:30 a.m., ITS was made aware of an issue with the DUGuest wireless network. At this point, the DUGuest network cannot be accessed. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
At 6:30 p.m. ITS learned of a Blackboard issue that resulted in records appearing to be missing. At 7:05 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
On Saturday morning, April 13, ITS will be performing maintenance on the campus connections to the Internet. This maintenance will result in additional Internet bandwidth and redundancy. Work will begin at 5:00 a.m. and should be completed no later than 7:00 a.m. Every precaution is being taken to avoid disruptions during the maintenance window, but...
ITS learned last week that there is an issue affecting all Mac computers running macOS Mojave 10.14 or later. The Sophos Antivirus software is blocking the ability to connect to a captive WiFi network (like those in Starbucks, airports, etc.). Your connection to your home wireless network and Drake networks should be unaffected. We had...
Passwords are often described as the key to protecting our information. This is true, but we’re rarely given simple ways to securely manage them. Fortunately, there are ways to simplify passwords to protect our digital identities. Passphrases The days of complex passwords with character substitutions and symbols are over. They’re hard to remember and type,...
ITS has recently learned that there is an issue affecting all Mac computers running macOS Mojave 10.14 or later. The Sophos Antivirus software is blocking the ability to connect to a captive WiFi network (like those in Starbucks, airports, etc.). Your connection to your home wireless network and Drake networks should be unaffected. Sophos is...