At 9:30 a.m., ITS was made aware of WebXtender outage. Banner is unaffected, but Banner users trying to access WebXtender will see a message that the license server cannot be reached. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you...
Thank you for your patience. ITS has now resolved the Skype for Business voicemail outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...
ITS staff continue to work with our vendor partners to resolve the voicemail outage on Polycom Skype for Business phones. In the meantime, if you’re concerned about missing an important call, you can forward your desk phone to your cell phone. If you click the Home button on your phone and then select the Forward...
ITS is continuing to work with our vendor partners on resolving the Skype for Business voicemail outage. Until this outage is resolved, faculty and staff members with Skype for Business phones will be unable to receive messages or access the voicemail system. As of now, we unfortunately don’t have an estimate for resolution for this...
Earlier in April, we shared that our next step in the data center move was to perform maintenance on our campus connections to the Internet. We successfully completed the Internet bandwidth and redundancy work on April 13. The next and last step for this move is to relocate equipment to the new offsite data center....
ITS is continuing to work on resolving the Skype for Business voicemail outage. We have escalated our request with our vendor and are working diligently towards a resolution. Until this outage is resolved, faculty and staff members with Skype for Business phones continue to be unable to receive messages or access the voicemail system. We...
ITS is continuing to work with our vendor partner on resolving the Skype for Business voicemail outage. We will keep you posted of any progress and will let you know when this outage has been resolved. Thank you for your continued patience.
ITS is aware that for some users myDrake, MyDUSIS ,and connected systems are running especially slow today and may appear down at times (including on the ITS dashboard on our website). ITS staff is investigating the cause of these issues. We apologize for any inconvenience.
Thank you for your continued patience. ITS is still working to resolve the Skype for Business Voicemail outage. As a next step towards resolution, ITS staff need to reboot the phone system at 4:30 p.m. This will potentially cause the phones to be unavailable for several minutes. We will continue to keep you posted of...
While we continue to work on fully restoring access, you can check Drake email on Mac computers using the Outlook desktop client, and for all users via the My Email button on myDrake. MyDrake can be used on both desktop and mobile devices We will let you know when access has been fully restored. Thank...