Recently we have been made aware of an issue affecting the Microsoft Teams desktop app for Windows 10 users. When opening Teams, the users are being prompted to log in and receiving an error message of “We’re sorry—we’ve run into an issue. Restart if that doesn’t work, try signing out and back in. desktop-… Error code...
Due to work required to wrap up the 2020 Fiscal year that ends on June 30, access to MyDrake, MyDUSIS, Banner, Blackboard, Touchnet, eTranscripts, and other Banner-connected systems will be unavailable from Tues. June 30 from 5 p.m. through 12:01 a.m. Wed. July 1. We appreciate your patience while this necessary work is performed. If...
ITS is making updates to Panopto in order to update the service ahead of the Fall 2020 semester. As a result, access to Panopto will be unavailable on Saturday, June 27 from 8 to 11 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your...
At 1:15 p.m., ITS was made aware of certain email messages being encrypted, resulting in unusual formatting and difficulty when opening and reading them. We discovered and corrected the issue within our email system within a few minutes, but messages that were sent with encryption enabled cannot be reverted to their correct state. If you...
Due to work required to wrap up the 2020 Fiscal year that ends on June 30, access to MyDrake, MyDUSIS, Banner, Blackboard, Touchnet, eTranscripts, and other Banner-connected systems will be unavailable from Tues. June 30 from 5 p.m. through 12:01 a.m. Wed. July 1. We appreciate your patience while this necessary work is performed. If...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS is performing required maintenance on our Banner student information system. As a result, access to MyDrake, MyDUSIS, Blackboard, Banner, Touchnet, and all connected systems will be unavailable between 6 and 9 a.m. on Saturday, June 20. For a more comprehensive list of affected systems, see https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=76406&SIDs=3040 We appreciate your patience while we perform this...
The outage affecting the ITS and Facilities service portal has been resolved. Requests can once again be submitted at service.drake.edu. The outage affecting other Microsoft systems including Exchange (email and calendaring), Skype for Business (phone), Teams, and OneDrive is not yet resolved. We will continue to share with you any updates we receive from Microsoft....
Earlier this morning, ITS reported outages and service slowdowns of our Skype for Business system and the ITS and Facilities service portals. We have now learned that these issues are related. We are seeing connected reports of issues affecting systems including Exchange (email and calendaring), Skype for Business (phone), Teams, and OneDrive. These issues are...
At 8 a.m., ITS was made aware of a partial outage of the ITS and Facilities service portal vendor, TeamDynamix. They are diligently working towards a resolution. In the meantime, you may or may not be able to access the system at service.drake.edu to request assistance. We will provide updates and will let you know...