The ITS support center returned to its usual location in the lower level of Carnegie Hall over break. The support center was relocated during the fall semester due to the rain event. The support center is open for walk-in assistance Monday through Thursday 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30 p.m. You can also get 24/7 tech support by calling 515-271-3001 or submitting a request online at