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ITS News & Announcements

Cloud Service Authentication Outage Resolved

ITS has resolved the issue with authentication to cloud services. Thank you for your patience while we worked on a resolution. Please contact the Support Center at 515-271-3001 if you continue to experience problems.
February 18, 2018

Update on Cloud Services Authentication Outage

Access to cloud services such as email, TeamDynamix, Slate and CampusLabs has been restored for users on campus. We are continuing to work with Microsoft to resolve the issue for off campus users as well. Thank you for your patience.
February 18, 2018

Cloud Services Authentication Outage

At approximately 10:45 a.m. ITS was made aware of an outage for authentication to cloud services. This affects authentication attempts to email, TeamDynamix, Slate and CampusLabs. ITS is diligently working to resolve this issue. Thank you for your patience.
February 18, 2018

Wireless Connectivity Issues in the Residence Halls Resolved

Thank you for your patience. ITS has now resolved the wireless performance issues reported in the residence halls. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
February 16, 2018

Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the issue with the wireless network. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.
February 14, 2018

Wireless Outage

At approximately 2:45 PM, ITS was made aware of a wireless network outage. This is affecting access to the wireless network across campus. ITS is diligently working towards a resolution. We will provide updates and let you know when the outage has been resolved. Thank you for your patience.
February 14, 2018

Banner INB Apps Issue Resolved

Thank you for your patience. ITS has now resolved the Banner INB apps issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
February 12, 2018

Update on Wireless Connectivity Issues in the Residence Halls

ITS is continuing to investigate wireless performance issues reported in the residence halls. We're working with our vendor to find the root problem. If you are having wireless issues in the residence halls, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
February 12, 2018

Banner INB Apps Issue

ITS was recently made aware of Banner issues. This is primarily affecting people who had opened Banner sessions earlier today through Banner INB apps on VDI and try to return to them. ITS is diligently working towards a resolution. In the meantime, please try closing your open sessions and creating a new one. We've found […]
February 12, 2018

Wireless Planned Outage from 4 -5 a.m., Friday, February 9

ITS is making updates to the wireless network to address wireless performance issues reported across campus. In order to complete this update, access to the wireless network will be sporadically unavailable between 4 and 5 a.m. tomorrow morning. We appreciate your patience while we perform this necessary work. If you continue to have any issues […]
February 8, 2018

Wireless Connectivity Issues in the Residence Halls

ITS has been made aware of an issue that is causing intermittent wireless connectivity issues in the residence halls. We are working with our vendor, Cisco TAC, to investigate and resolve this problem. We will update you when we have additional information, and when these issues are resolved. We apologize for any inconvenience this may […]
February 8, 2018

OneDrive Notification on Drake-Owned PCs

Earlier this afternoon, many faculty and staff members using Drake-owned Windows computers saw a message pop up that offered assistance setting up OneDrive. This message was sent in error, and we apologize for any confusion that it may have caused. You do not need to do anything at this time. ITS is currently in the […]
February 6, 2018

Blackboard Outage Resolved

Thank you for your patience. ITS resolved the Blackboard outage at 1 a.m. this morning. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
February 3, 2018

Blackboard Outage

At approximately 8:15 p.m., ITS was made aware of a Blackboard outage. At this time, connecting to Blackboard is down both from on campus and off. ITS is diligently working towards a resolution. We will provide updates and let you know when the outage has been resolved. Thank you for your patience.
February 2, 2018

Message from the CITO

Greetings and welcome to the spring semester, Last Sunday (January 28) was Data Privacy Day, an opportunity to “create awareness about the importance of respecting privacy, safeguarding data and enabling trust.” As we are reminded on the Data Privacy Day website, “all companies are data companies today” and we all must remain committed to safeguarding […]
January 31, 2018