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ITS News & Announcements

New Login Screen for Office 365 Coming June 1

In preparation for the launch of the new myDrake portal later this month, we’re rolling out a new login screen for Office 365. The current screen will continue to be used for other applications including TeamDynamix and Slate. Here’s the current screen: This new screen, shown below, will replace the current Office 365 login screen […]
May 21, 2018

Sophos Antivirus Software Update

ITS is in the process of updating Sophos Antivirus software across campus over the next few weeks and moving it to a new server. Please check Sophos to ensure you are up to date. If you are not sure how to verify this, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report […]
May 14, 2018

RESOLVED ITS After-Hours Phone Support Outage Update

Our vendor has resolved their issues and can now take after hours support calls. Thank you for your patience and we apologize for any inconvenience this outage may have caused. Jerome Hilscher
May 13, 2018

ITS After-Hours Phone Support Outage

After-hours phone support is currently unavailable. If you have a technology issue, please submit a request at service.drake.edu/its. Our after-hours support vendor anticipates that phone support will be restored by 9:00 p.m. Thank you for your patience. 
May 13, 2018

Sporadic Print Outage Resolved

Thank you for your patience. ITS believes that sporadic printing issues have been resolved. If you continue to have any problems printing, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
May 9, 2018

Sporadic Print Outage

At roughly 9:30 a.m., ITS was made aware of sporadic issues releasing documents from printers. This has been reported in Collier-Scripps, Howard Hall, Meredith Hall, and Old Main. ITS is diligently investigating and working towards a resolution. We will provide updates and will let you know when this problem has been resolved. If you find […]
May 9, 2018

blueView/Banner Planned Outage on Saturday, May 5 from 6 a.m. to 6 p.m.

ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some blueView functions will be unavailable between 6 a.m. and 6 p.m. this Saturday, May 5. Faculty, staff and students will still be able to log into blueView, but some functions will be down. This […]
May 4, 2018

Blackboard Transact (Bulldog Bucks) Outage Resolved

At 1:00 p.m., ITS learned of an issue affecting Blackboard Transact (Bulldog Bucks). At 1:36 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. 
May 4, 2018

Drake Website Outage from off-campus Resolved

Thank you for your patience. ITS has now resolved the issues with accessing the Drake website from off campus using www.drake.edu. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting […]
May 3, 2018

Update on Drake Website Outage from off-campus

ITS is continuing to work on resolving the issue with certain devices accessing the Drake website at www.drake.edu. A workaround is to use drake.edu as the URL instead of www.drake.edu. We are working internally and with vendors to determine why www.drake.edu is not being directed to the website as expected from certain Internet service providers […]
May 2, 2018

Drake Website Outage from off-campus

At approximately 6:00 p.m., ITS was made aware of an issue with certain devices having problems accessing the Drake website at www.drake.edu. This is only affecting access from off-campus and appears to be intermittent. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. […]
May 2, 2018

blueView/Banner Planned Outage on Saturday, May 5 from 6 a.m. to 6 p.m.

ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some blueView functions will be unavailable between 6 a.m. and 6 p.m. this Saturday, May 5. Faculty, staff and students will still be able to log into blueView, but some functions will be down. This […]
May 2, 2018

Attend a demo of myDrake, Drake’s new campus portal

Drake’s new campus portal, myDrake, will launch this June. myDrake will replace the current portal, blueView, and will be a launch pad to other campus sites, applications, and tools. Join ITS in Cowles Library, Room 201, on the following days for a demonstration of the new site and a chance to ask questions. Wednesday, May […]
May 1, 2018

Emails Incorrectly Marked as Phishing Resolved

ITS has learned from Microsoft that they have resolved the issue that was causing some emails to be incorrectly marked as phishing with either text or a pink-colored warning bar. Thank you for your patience.  
April 27, 2018

ITS Support Center closed Sunday April 29

The ITS Support Center in the lower level of Carnegie Hall will be closed on Sunday, April 29 due to Relays. If you encounter technology issues on that day, please call 515-271-3001 for remote assistance.
April 27, 2018