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ITS News & Announcements

Banner Monthly Maintenance Thursday, Aug 17 at 9 p.m. - Friday, Aug 18 at 12 a.m.

Tonight, starting at 9 p.m. and lasting until 12 a.m. Friday, all Banner (DUSIS) servers will be rebooted as part of our Monthly Maintenance cycle. During these reboots, access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be sporadic.   If you continue experiencing issues after this window, […]
August 17, 2017

IT Service Portal Information Sessions this week

ITS launched a new service portal in May. This site allows faculty, staff, and students to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with an issue. Want to learn how to use this new site? Been using it and have questions? Come to a demonstration to […]
August 14, 2017

Internet Slowness Issue Across Campus Resolved

Thank you for your patience. ITS has now resolved the issue with Internet slowness across campus. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
August 14, 2017

Internet Slowness Issues Across Campus

At 9:00 a.m., ITS was made aware of internet slowness across campus on both wireless and wired connections. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
August 14, 2017

MyDUSIS Outage Resolved

Thank you for your patience. ITS has now resolved the MyDUSIS outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
August 7, 2017

MyDUSIS Outage

At 6:45 a.m., ITS was made aware of a MyDUSIS outage. MyDUSIS is the self-service portion of the Drake University Shared Information System (DUSIS). As a result of this outage, Drake faculty, staff, and students cannot currently access time cards, registration, grade entry, payment, and other MyDUSIS functions. ITS is diligently working towards a resolution. […]
August 7, 2017

Completed - Banner Planned Outage from 8 a.m. - 12 p.m. Saturday, August 5

ITS has completed the change of system passwords on our Banner ERP system. Users may begin to access blueView, MyDUSIS, DUSIS (a.k.a INB/Banner Forms), Job Submission, ePrint, and ODBC starting at 10:45 a.m. on Saturday, August 5. Password changes are an important part of the overall IT security strategy to protect campus data. We appreciate […]
August 5, 2017

Banner Planned Outage from 8 a.m. - 12 p.m. Saturday, August 5

ITS will be changing system passwords on our Banner ERP system. As a result, access to blueView, MyDUSIS, DUSIS (a.k.a INB/Banner Forms), Job Submission, ePrint, ODBC, and Workflow will be unavailable between 8 a.m. and 12 p.m. on Saturday, August 5. Password changes are an important part of the overall IT security strategy to protect […]
August 3, 2017

Automated Password Emails

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts, […]
August 3, 2017

Blackboard Outage Planned for Saturday, July 29 from 5:30 a.m. to 1:30 p.m.

ITS will be making an update to Blackboard on Saturday morning, July 29. As a result, access to Blackboard will be unavailable between 5:30 a.m. and 1:30 p.m. This upgrade is being made to resolve ongoing issues with discussion boards and wikis. We appreciate your patience while we perform this necessary work. If you continue […]
July 27, 2017

Outage of blueSpace Resolved

Thank you for your patience. ITS has resolved issues with accessing files in blueSpace. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 25, 2017

Outage of blueSpace

At 4:10 p.m., ITS was made aware of blueSpace (a.k.a. Xythos) becoming unavailable. This is affecting access to personal and shared files stored in blueSpace. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
July 25, 2017

Outage of Off Campus Authentication Services Resolved

Thank you for your patience. At approximately 4:30 PM on July 24, ITS resolved issues with authenticating to services from off campus. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 25, 2017

Outage of Off-campus Authentication Services

At 2:30 p.m., ITS was made aware of off-campus authentication services becoming unavailable. This is affecting off-campus access to email and calendaring (Office 365), Admissions data collection services (Slate), ticketing and service requests (TeamDynamix), Math placement exams (Aleks), and course evaluations (CampusLabs). ITS is diligently working towards a resolution. We will provide updates and will let you […]
July 24, 2017

Outage of Password Manager and select websites Resolved

Thank you for your patience. ITS has now resolved the troubles validating identity with SMS (TXT messages) in the Password Manager. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 19, 2017