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ITS News & Announcements

Security Certificate Update for iOS and Mac OS

ITS staff made an update to a security certificate yesterday related to the wireless networks. As a result, individuals using iOS devices (iPhones) or Mac computers are likely to be prompted to accept a new certificate. If you get a screen like the one below, please trust the new certificate. If you encounter any issues […]
July 20, 2018

ITS Support Center Now Open in Collier-Scripps

Due to recent water damage in Carnegie Hall, the ITS Support Center has relocated walk-in support to the second floor of Collier-Scripps Room. Walk-in support is available from 8 a.m. to 4:30 p.m. Monday through Friday. 24/7 phone support is also available by calling 515-271-3001 or you can use the IT Service Portal at service.drake.edu/its […]
July 16, 2018

Faculty WordPress Network Outage Resolved

Thank you for your patience. ITS has now resolved the Faculty WordPress network outage. WordPress users should once again be able to log into the back end of their websites to make changes. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 11, 2018

Remote Access VPN Outage Resolved

Thank you for your patience. ITS has now resolved the VPN outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
July 11, 2018

Faculty WordPress Network Outage

At 9 a.m., ITS was made aware of a faculty WordPress network outage. wp.drake.edu websites are visible, but no one is able to log into the back end of the system to make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been […]
July 11, 2018

Remote Access VPN Outage

At 9:45 a.m, ITS was made aware of a remote access VPN outage. This is preventing faculty and staff from establishing a remote access VPN connection to the campus network. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved. Thank you for your […]
July 11, 2018

Office 365 Authentication Issue Resolved

ITS has now resolved the issues with authenticating to Office 365. If you continue to have issues logging into myDrake or Outlook web access, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 10, 2018

Office 365 Authentication Issue

At 4:45 p.m., ITS was made aware of a possible issue affecting authentication to Office 365. Affected systems include myDrake and Outlook Web Access. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
July 10, 2018

DUGuest Network Maintenance on Thursday, July 12 from 10 a.m. to Noon

On Thursday, July 12, ITS will be performing system maintenance that will affect registrations for the DUGuest wireless network from 10 a.m. to noon. During this maintenance period no one will be able to register a device on the guest wireless network. Any devices that have already registered on the guest wireless network before 10 […]
July 10, 2018

Planned Server Maintenance from 9 to 10 a.m. Sunday morning, July 8

ITS is doing maintenance on its database servers. As a result, access to Citrix Receiver, PaperCut, EMS, Password Manager, blueSpace, and Blackboard Attendance will be unavailable between 9 and 10 a.m. on Sunday morning, July 8. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned […]
July 5, 2018

Update on the ITS Support Center

Due to water damage from last weekend's storms, the ITS Support Center in Carnegie Hall remains closed for walk-ins. Access will continue to be unavailable for several weeks to allow for repairs. ITS staff are working to temporarily relocate walk-in support, but we don't have details or a timeline yet. Phone support is available by […]
July 5, 2018

ITS Phone Support Now Available

ITS phone support is now available. You may, however, encounter slightly longer wait times as we have fewer phone lines currently available. You are also free to use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.
July 2, 2018

ITS Phone Support Return Delayed

We had hoped ITS phone support would return at 9 a.m., but unfortunately we now anticipate that it won't be available until this afternoon. Until then, please use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.
July 2, 2018

ITS Support Center Walk-in Support Closed

Due to water damage from this weekend's storms, the ITS Support Center in Carnegie Hall is currently closed for walk-ins. Phone support will be available beginning at 9 a.m. by calling 515-271-3001. You can also use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will […]
July 2, 2018

Multi System Outage Resolved

At 12:30 p.m., ITS learned of an issue affecting systems including Papercut, EMS, Password Manager, and blueSpace. At 12:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  
June 27, 2018