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ITS News & Announcements

Register for a Workshop on Mastering Student Communication on Oct. 19

ITS is excited to announce the first of a new series of EdTech workshops on Thursday, Oct. 19 on Mastering Student Communication. This workshop series is designed to support faculty in the innovative use of educational technology in teaching and learning. Taught by Karly Good and Clayton Mitchell, Thursday, Oct. 19's session will cover Blackboard, […]
October 17, 2017

ITS Phishing Quiz is Coming!

Every day, over 200,000 malicious emails are sent to Drake faculty, staff, and students. Since July 1, over 18 million malicious emails have sent to Drake.edu email addresses. Most of these have been blocked by our IT security tools, but even the best tools cannot catch every single email. That's why ITS works to educate […]
October 17, 2017

Printing Planned Outage from 5 to 6 p.m. TONIGHT, Monday, Oct. 16

ITS is upgrading the PaperCut print server from 5:00 to 6 p.m. tonight. Printing will be unavailable during this time. Once the upgrade is complete, printing should return to normal operations. Upgraded PaperCut software will help correct an issue with some of the campus Lexmark printers. We appreciate your patience while we perform this necessary […]
October 16, 2017

blueView Outage Resolved

Thank you for your patience. ITS has now resolved the outage and all blueView functions are now accessible. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
October 16, 2017

Update on Campus Internet and Online Resources Outage

ITS is continuing to work on resolving the campus Internet and online resources outage. Currently, all services have been restored except for blueView. All blueView functionality including time sheet submissions and approvals is currently inaccessible. ITS staff is diligently working to restore blueView access. We will continue to keep you posted of progress and will […]
October 16, 2017

Campus Internet and Online Resources Outage on Monday morning, October 16

After a power failure this morning at 6:36 a.m., campus Internet and online resources went down. Some online services are returning, but you may still not be able to sign in, even if you can access them. ITS is diligently working towards a resolution. We will let you know when this outage has been resolved […]
October 16, 2017

Printing Planned Outage from 5 to 6 p.m. on Monday, Oct. 16

ITS is upgrading the PaperCut print server on Monday Oct. 16 from 5:00 to 6 p.m. Printing will be unavailable during this time. Once the upgrade is complete, printing should return to normal operations. Upgraded PaperCut software will help correct an issue with some of the campus Lexmark printers. We appreciate your patience while we […]
October 13, 2017

Completed - MyDUSIS, blueView, Banner Planned Outage, Saturday, Oct 14 6 a.m. - 2 p.m.

The outage listed below was completed earlier than anticipated. At this time, all Banner (DUSIS) services, as listed below, are now available. ----- Starting Saturday, October 14, at 6 a.m. and lasting until 2 p.m., all Banner (DUSIS) services will be unavailable. Access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC […]
October 10, 2017

Announcing New EdTech Faculty Workshops

ITS is excited to announce the launch of a new program, EdTech workshops. These workshops are designed to support faculty in the innovative use of educational technology in teaching and learning. Our first EdTech Workshop will be held on October 19 on Mastering Student Communication. Additional workshops are already scheduled on Student Technology Use in […]
October 4, 2017

Protecting Information: We’re All in This Together

Nearly all of us want to keep the internet safe and secure – a 2016 Raytheon survey found that 86 percent of young adults think this is a responsibility that all of us share. The internet is pervasive in our lives today, and as digital citizens, we must make conscious choices to consistently protect ourselves, […]
October 3, 2017

Mac Management Outage Resolved

Thank you for your patience. ITS has now resolved the Mac Management outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
October 2, 2017

Mac Management Outage

At 8:00 a.m. today, ITS was made aware of our Mac Management systems outage. This is affecting the ability to access software from Self Service on Drake-owned computers as well as a few other management features. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage […]
October 2, 2017

Potential Intermittent Outages of Campus Door Access System from 5-7 p.m. Thurs., Sept. 28

Between 5 and 7 p.m. tonight, ITS will be performing an upgrade on the door access system. No downtime is anticipated, however, brief intermittent interruptions are possible with this type of upgrade. Any building access issues should be reported to Public Safety. We appreciate your patience while we perform this necessary work.
September 28, 2017

Update on ITS Testing of Mac OS Sierra 10.13

ITS waits to allow users to update their Drake owned computers until after the first two patches of a new operating system (OS) are released. This delay allows for the resolution of the majority of security issues and bugs, as well as provides ITS with a chance to test Drake systems in the new OS. […]
September 28, 2017

Printing Funds Issue Resolved

Thank you for your patience. ITS has now resolved the printing funds issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
September 25, 2017