We have learned that in addition to some Android devices, there may be particular issues for people on the Sprint network. Our vendor is still investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update when we know more. Thank you!
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Category: ITS News & Announcements
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Issues Enrolling in Opt-in ITS Outage Notifications
ITS has learned that some individuals, especially those on Android devices, are encountering issues when attempting to enroll in the new opt-in ITS outage notifications text service. We have reached out to our vendor and are investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update...
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Opt In to Receive ITS Outage Notifications via Text
ITS invites you to opt in to a new text message service to stay informed about any unexpected technology outages. This new notification system is in addition to our usual communication channels of the ITS website, blueView login screen, IT Service Portal, and the ITS Twitter account. You can opt in to be notified of...
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Guest Wireless Outage Resolved
Thank you for your patience. ITS has now resolved the outage of our guest wireless services. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Guest Wireless Outage
At 8:30a.m., ITS was made aware of an outage on our guest wireless network. This is affecting wireless access for guests to campus. Faculty, staff, and students are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
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Blackboard Maintenance from March 3 at 11 p.m. until March 4 at 3 p.m.
Blackboard is performing planned maintenance to their systems. As a result, access to SafeAssign and textbook publisher tools may be unavailable during this maintenance window. General Blackboard access should be unaffected.
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Lynda.com Outage Resolved
Lynda.com has resolved their outage and access to the site has now returned.
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Lynda.com Outage
At 8:30 this morning, ITS was made aware of a service interruption in the Lynda.com service. They are working on resolving the issue, and the service will hopefully return soon. Thanks for your patience.
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Cloud Service Authentication Outage Resolved
ITS has resolved the issue with authentication to cloud services. Thank you for your patience while we worked on a resolution. Please contact the Support Center at 515-271-3001 if you continue to experience problems.
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Update on Cloud Services Authentication Outage
Access to cloud services such as email, TeamDynamix, Slate and CampusLabs has been restored for users on campus. We are continuing to work with Microsoft to resolve the issue for off campus users as well. Thank you for your patience.