Category: ITS News & Announcements

Strong passwords, these were not. Each year, security company SplashData ranks the most common-and worst-passwords. Now that Star Wars: The Last Jedi has been released, “starwars” and similar variants are among the worst passwords used in 2017, coming in at number 16 on their list. Variants of “passw0rd” and keyboard patterns are also highly ranked....

The campus telephone system lost a power supply a few weeks back and needs to be replaced. As a result, access to campus phones will be unavailable tonight, Friday, January 5, between 10 and 10:30 p.m. while we work with our vendor to complete the repairs. During this 30-minute window, campus phones will be unable...

ITS is making updates to campus Internet services. As a result, access to campus Internet services will be intermittently unavailable between 9 a.m. and 12 p.m. on Wednesday, December 27. This includes Banner, the Drake website and other online campus resources. This upgrade is being made to ensure our systems are able to remain consistently...

Due to the impending holiday break, ITS routine maintenance is moving from Thursday, Dec. 21 to Wednesday, Dec. 20. Systems supported by ITS may be unavailable from approximately 10:00 p.m. Wednesday night until 2:00 a.m. Thursday morning. We appreciate your patience while we perform this necessary work. If you continue to have any issues after...

Thank you for your patience. ITS has now resolved the Citrix outage that was affecting Banner access. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS was just made aware of issue with Citrix that is causing some individuals to not be able to access Banner. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

At 11:15 a.m., ITS learned of an outage affecting MyDUSIS, Banner INB Forms, Job Submission, and Workflow (including E-Academy software access, Hiretouch, and eTranscripts). At 11:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

With the holiday season upon us, millions of people around the world are spending more time online shopping for gifts, catching up with family, and making travel plans. Unfortunately, it’s also a time of year when many criminals increase their efforts to scam, steal, and harm others. While the risks may be greater this time of...

As a follow-up to yesterday’s post about the critical security flaw in MacOS High Sierra, Apple has released a patch to resolve this issue.  The patch can be downloaded and applied in the App Store: Open the App Store app on your Mac. Click Updates in the App Store Toolbar Click the Update button to...

Thank you for your patience. ITS has now resolved the Harmon Fine Arts network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.