Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2024 please see www.drake.edu/its/maintenanceschedule/.
At 8:00 a.m., ITS became aware of a network outage for buildings on the north side of campus affecting wired and wireless connections in Olin, Science Connector Building, Fitch, Harvey Ingham, Cline, Medbury, Collier-Scripps and FAC. The outage is due to scheduled power maintenance in Olin being conducted by FPM, which is scheduled to last...
ITS will be upgrading and migrating our Oracle Database infrastructure on Sunday, March 10, starting at 7 a.m. The outage is expected to last approximately 10 hours, or until 5 p.m. During this time, services such as Self Service, Banner Admin Pages, ODBC, eTranscripts, and many others that are connected to Banner (ProcessMaker) will be...
Thank you for your patience. ITS has identified the cause of the classroom tech connection issues and resolved the reports we’ve received. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its or calling 515-271-3001 to report an Academic Space Issue.
ITS staff are aware of and investigating classroom issues in multiple buildings across campus where the touch panels are not communicating with other equipment. If you’re experiencing this issue, contact the Support Center at 515-271-3001 to submit an Academic Space Issue ticket. We’ll post more information as we continue to work on resolving this issue.
ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Thursday, February 29, starting at 6:00 p.m. The upgrade is expected to last approximately 8 hours, until Friday, March 1 at 2:00am. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form...
The Event Management System (EMS) software will be undergoing routine maintenance from 8:00 p.m. – 4:00 a.m. on Wednesday, February 28. As a result, access to EMS may not be available during this window. We appreciate your patience. If you continue to experience service interruptions outside this maintenance window, please submit a ticket at service.drake.edu/its,...
Several cellular service providers experienced outages overnight interrupting service for a large number of customers nationwide. This situation may cause challenges for people trying to login and get MFA prompts through the Microsoft Authenticator app while on a mobile connection, but we have instructions in our KB on how to use MFA without cellular service....
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2024 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. As of 3 p.m., the eduroam wireless network issues have self-resolved. We have received no further reports of connection issues, and ITS staff continue to monitor network performance. If you’re experiencing network connectivity issues, submit a Network Issue ticket via the service portal at service.drake.edu/its or call the Support Center at 515-271-3001.