We had hoped ITS phone support would return at 9 a.m., but unfortunately we now anticipate that it won’t be available until this afternoon. Until then, please use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.
Home
ITS News & Announcements
Category: ITS News & Announcements
Post
ITS Support Center Walk-in Support Closed
Due to water damage from this weekend’s storms, the ITS Support Center in Carnegie Hall is currently closed for walk-ins. Phone support will be available beginning at 9 a.m. by calling 515-271-3001. You can also use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will...
Post
Multi System Outage Resolved
At 12:30 p.m., ITS learned of an issue affecting systems including Papercut, EMS, Password Manager, and blueSpace. At 12:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Post
myDrake is Here
Our new internal campus portal, myDrake, is now live. Visit my.drake.edu, to access your new gateway to campus information, resources and functions. You’ll see links to the tools you need whether you’re student, faculty, staff, parent, or have several different roles. Once you sign into myDrake, your login credentials will automatically be shared with additional applications, like MyDUSIS. ITS staff is working...
Post
Conditional Resolution of www.drake.edu Outage
ITS has now conditionally resolved the www.drake.edu homepage outage. The page now loads, however, some formatting and image issues continue throughout the website. If are unable to access the website at all, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Thank you for your patience.
Post
www.drake.edu Content Outage
At roughly 8:30 a.m., ITS was made aware of troubles loading the homepage of www.drake.edu. This is preventing access to the main page of www.drake.edu. All other pages on www.drake.edu seem to still be available. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has...
Post
New Login Screen for Office 365 Coming June 13
In preparation for the launch of the new myDrake portal later this month, we’re rolling out a new login screen for Office 365. The current screen will continue to be used for other applications including TeamDynamix and Slate. Here’s the current screen: This new screen, shown below, will replace the current...
Post
Update on DUSIS INB SSO Login Issue
ITS is continuing to work with the vendor to resolve the DUSIS INB Single Sign-On issue. We will continue to keep you posted of progress and will let you know when this issue has been resolved. In the meantime, please continue to use the workaround of using the DUSIS INB Links Citrix Application, using your...
Post
DUSIS INB SSO Login Issue
At approximately 9 a.m., ITS was made aware of an issue affecting Single Sign-On (SSO) into DUSIS INB Forms. This issue only affects the ability to log into DUSIS INB Forms with your Drake ID and password. ITS is diligently working towards a resolution. We will provide updates and will let you know when the...
Post
blueView Channel Errors Issue Resolved
Students, faculty, and staff should no longer see error messages on the home tab in blueView. Unfortunately, errors like these may be more common as blueView ages. We will address them as we can when they occur. When we launch myDrake later this summer we will no longer encounter these types of issues. For more...