Earlier this morning, ITS was made aware of a Drake Business Intelligence (BI) outage. Currently, authorized users can access the Drake BI site (bi.drake.edu) but the system returns an error when they select most reports in the site. ITS is diligently working towards a resolution. We will provide updates and will let you know when...
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ITS News & Announcements
Category: ITS News & Announcements
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ITS Support Center closed on Sundays, April 22 & 29
The ITS Support Center in the lower level of Carnegie Hall will be closed on Sundays, April 22 and 29 due to Relays. If you encounter technology issues on those days, please call 515-271-3001 for remote assistance.
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Intermittent blueView Access Issues Resolved
Thank you for your patience. ITS has now resolved the issues affecting blueView but our staff is continuing to monitor the situation. If you experience problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
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Intermittent blueView Access Issues
This morning, ITS was made aware of individuals having issues accessing blueView. Some people are unable to log in completely, while other are encountering problems once logged in. ITS is diligently working towards a resolution. We will provide updates as we can. Thank you for your patience.
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Intermittent Network Outages Tonight Between 10 p.m. and 6 a.m. (April 6-7)
Drake has been made aware of a critical vulnerability that needs to be patched immediately to reduce the risk of unauthorized access to campus systems and information. ITS will be applying this patch between 10 p.m. tonight and 6 a.m. tomorrow morning. As a result, network access, including access to the internet, may be intermittent...
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Shared File Storage Outage Resolved
Thank you for your patience. ITS has now resolved the shared file storage outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Shared File Storage Outage
At 8:23 a.m. ITS was made aware of an intermittent shared file storage outage. This is affecting files shared within academic units. These files may be identified as being stored on the Z, P, or T drives. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...
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Protect Your Identity During Tax Time and Beyond
According to the US Department of Justice, more than 17 million Americans are victims of identity theft each year. As the 2017 tax filing deadline draws near, put the following tips into practice and reduce the chance that you’ll be one of them. Freeze your credit. Contacting the three major credit bureaus and placing a freeze...
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Opt in to receive ITS outage notifications via text
Faculty, staff, and students are invited to opt in to a new text message service to receive alerts regarding unexpected technology outages. Opt in by texting DrakeITS2018 to phone number 226787. Text messages will only be sent between the hours of 7:30 a.m. and 9 p.m. This new notification system is in addition to ITS’...
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blueView Outage Resolved
Thank you for your patience. ITS has resolved the blueView outage and we have removed the temporary web page. We will continue to monitor the system over the weekend. If you experience issues accessing blueView, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you would like to receive...