Category: ITS News & Announcements

Drake’s new campus portal, myDrake, will launch this June. myDrake will replace the current portal, blueView, and will be a launch pad to other campus sites, applications, and tools. Join ITS in Cowles Library, Room 201, on the following days for a demonstration of the new site and a chance to ask questions. Wednesday, May...

ITS has learned from Microsoft that they have resolved the issue that was causing some emails to be incorrectly marked as phishing with either text or a pink-colored warning bar. Thank you for your patience.  

The ITS Support Center in the lower level of Carnegie Hall will be closed on Sunday, April 29 due to Relays. If you encounter technology issues on that day, please call 515-271-3001 for remote assistance.

ITS has not learned of any additional instances of this issue, but is still investigating the root cause with our vendor. If you receive an email that is incorrectly marked as phishing, please forward it to informationsecurity@drake.edu. Thank you.

ITS has been made aware of an issue affecting incoming emails. Some emails are incorrectly being marked as phishing by Microsoft with either text or a pink-colored warning bar. ITS has reached out to Microsoft to investigate. We will provide updates and will let you know when this issue has been resolved. Thank you for...

Thank you for your patience. ITS has now resolved the Drake Business Intelligence outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

Earlier this morning, ITS was made aware of a Drake Business Intelligence (BI) outage. Currently, authorized users can access the Drake BI site (bi.drake.edu) but the system returns an error when they select most reports in the site. ITS is diligently working towards a resolution. We will provide updates and will let you know when...

The ITS Support Center in the lower level of Carnegie Hall will be closed on Sundays, April 22 and 29 due to Relays. If you encounter technology issues on those days, please call 515-271-3001 for remote assistance.

Thank you for your patience. ITS has now resolved the issues affecting blueView but our staff is continuing to monitor the situation. If you experience problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.

This morning, ITS was made aware of individuals having issues accessing blueView. Some people are unable to log in completely, while other are encountering problems once logged in. ITS is diligently working towards a resolution. We will provide updates as we can. Thank you for your patience.