At 12:30 p.m., ITS learned of an issue affecting systems including Papercut, EMS, Password Manager, and blueSpace. At 12:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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ITS News & Announcements
Category: ITS News & Announcements
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myDrake is Here
Our new internal campus portal, myDrake, is now live. Visit my.drake.edu, to access your new gateway to campus information, resources and functions. You’ll see links to the tools you need whether you’re student, faculty, staff, parent, or have several different roles. Once you sign into myDrake, your login credentials will automatically be shared with additional applications, like MyDUSIS. ITS staff is working...
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Conditional Resolution of www.drake.edu Outage
ITS has now conditionally resolved the www.drake.edu homepage outage. The page now loads, however, some formatting and image issues continue throughout the website. If are unable to access the website at all, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Thank you for your patience.
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www.drake.edu Content Outage
At roughly 8:30 a.m., ITS was made aware of troubles loading the homepage of www.drake.edu. This is preventing access to the main page of www.drake.edu. All other pages on www.drake.edu seem to still be available. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has...
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New Login Screen for Office 365 Coming June 13
In preparation for the launch of the new myDrake portal later this month, we’re rolling out a new login screen for Office 365. The current screen will continue to be used for other applications including TeamDynamix and Slate. Here’s the current screen: This new screen, shown below, will replace the current...
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Update on DUSIS INB SSO Login Issue
ITS is continuing to work with the vendor to resolve the DUSIS INB Single Sign-On issue. We will continue to keep you posted of progress and will let you know when this issue has been resolved. In the meantime, please continue to use the workaround of using the DUSIS INB Links Citrix Application, using your...
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DUSIS INB SSO Login Issue
At approximately 9 a.m., ITS was made aware of an issue affecting Single Sign-On (SSO) into DUSIS INB Forms. This issue only affects the ability to log into DUSIS INB Forms with your Drake ID and password. ITS is diligently working towards a resolution. We will provide updates and will let you know when the...
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blueView Channel Errors Issue Resolved
Students, faculty, and staff should no longer see error messages on the home tab in blueView. Unfortunately, errors like these may be more common as blueView ages. We will address them as we can when they occur. When we launch myDrake later this summer we will no longer encounter these types of issues. For more...
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Update on blueView Channel Errors
ITS is continuing to work on resolving the blueView channel errors. We are working internally and with our vendor to identify the issue. We will continue to keep you posted on progress and will let you know when this issue has been resolved. We thank you for your continued patience.
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Guest Wireless Outage Resolved
Thank you for your patience. ITS has now resolved the guest wireless outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.