Category: ITS News & Announcements

ITS is continuing to work on resolving the Office 365 and myDrake outages. Email access is gradually being restored. We anticipate that all faculty, staff, and students should have email access by 8 p.m. We don’t currently have an estimate on when myDrake will be available. We will continue to keep you posted on progress...

At approximately 3:30 p.m. ITS became aware that some users were unable to access myDrake and Microsoft O365 services including email, calendar and Teams. We are working to resolve the issue and will provide more information as soon as possible. Thank you for your patience. If you’d like to receive these notifications via text message,...

Earlier today there was a Banner/MyDUSIS database outage between 11:30 a.m. and 1 p.m. In order to resolve this outage, ITS staff had to restore the system to an earlier backup. As a result, any actions taken in Banner or MyDUSIS between approximately 9:45 and 11:30 a.m. Sunday morning may not have gone through. If you made any...

At approximately 3:00 pm this afternoon ITS was made aware that users were unable to access myDrake and other Office 365 applications. This was due to a nation-wide Microsoft domain issue that has been resolved. All systems are now operating normally.

This morning ITS learned of an issue affecting StarRez, that prevented students from accessing their housing and meal plan information. This issue has been resolved and access is restored. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.

During a vendor upgrade last night, login to the StarRez system was broken. Access to housing and meal plan information is currently unavailable. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage has been resolved. Thank you for...

The ITS support center returned to its usual location in the lower level of Carnegie Hall over break. The support center was relocated during the fall semester due to the rain event. The support center is open for walk-in assistance Monday through Thursday 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30...

Due to vendor maintenance, access to the Student Housing & Meal Plan Selection Application (StarRez) will be unavailable between 5 p.m. on Monday, January 28 and 8 a.m. on Tuesday, January 29. This outage will result in limited to no access during that time. This upgrade is being made to apply needed patches and future...

At approximately 8:45 a.m., ITS was notified that the link to the Benefits Portal results in a login page instead of the dashboard view of the employee benefits portal. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage...

ITS is preparing for a major upgrade to the servers hosting our campus applications. This upgrade will begin Saturday, January 12 at 5 a.m. and last until 11 a.m. During this maintenance period, myDrake, MyDUSIS, Banner 9, and all related applications will be inaccessible at times. As the maintenance window continues, these applications will return...