ITS learned last week that there is an issue affecting all Mac computers running macOS Mojave 10.14 or later. The Sophos Antivirus software is blocking the ability to connect to a captive WiFi network (like those in Starbucks, airports, etc.). Your connection to your home wireless network and Drake networks should be unaffected. We had...
Passwords are often described as the key to protecting our information. This is true, but we’re rarely given simple ways to securely manage them. Fortunately, there are ways to simplify passwords to protect our digital identities. Passphrases The days of complex passwords with character substitutions and symbols are over. They’re hard to remember and type,...
At 8:50 a.m., ITS learned of a power issue with one of its servers that affected several production services, including campus printing, publishing to faculty and staff websites, and systems used by data analytics faculty and students. At 9:05 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the...
ITS has recently learned that there is an issue affecting all Mac computers running macOS Mojave 10.14 or later. The Sophos Antivirus software is blocking the ability to connect to a captive WiFi network (like those in Starbucks, airports, etc.). Your connection to your home wireless network and Drake networks should be unaffected. Sophos is...
ITS is actively responding to a mystery shopping scam email that has been sent to Drake students, faculty, and staff over the last few days. This email has been designed to look like it’s coming from a drake.edu email address, so it does not show the [External Email] tag. The program is a scam and...
After a delay in order to resolve technical difficulties, ITS is making changes to the faculty and staff contact directory. Beginning on April 4, contact information for individual faculty and staff members will only be available via myDrake from the Campus Directory link (under the Commonly Used Apps section). After the change, the campus directory...
During Spring Break, the ITS Support Center, located in the lower level of Carnegie Hall, will have reduced walk-in hours. From Monday, March 18 through Friday March 22, walk-in assistance will only be available from 8 a.m. to 4:30 p.m. On Monday, March 25, walk-in support hours will return to their regular schedule of 8...
Thank you for your patience. At 11:30 a.m. ITS resolved the VPN outage. Drake’s system for performing multifactor authentication had become unresponsive and needed to be restarted. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via...
At 10:30 a.m., ITS was made aware of a VPN outage. Authorized users cannot make remote access connections to the Drake network with the VPN client. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Thank you for your patience. ITS has now resolved the Terminal Four outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.