Category: ITS News & Announcements

ITS has now resolved the telephone outage. The Support Center phones, and all other Skype for Business phones, should now be working. If you experience issues, you can once again contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you have a classroom emergency, please call 515-271-3002. If you’d like to receive...

At 8:20 a.m., ITS was made aware of a telephone outage. This is affecting some Skype for Business telephones including those in the ITS Support Center. ITS is diligently working towards a resolution. If you need to report a technology issue, please use the IT Service Portal at service.drake.edu/its. If you have a classroom emergency,...

ITS is happy to share the offsite data center has been moved and is up and running in its new location. A big thank you to the project team, particularly the ITS infrastructure team, for their hard work to make this happen with minimal disruption to campus. As part of the project,  ITS staff moved:...

At 9:40 a.m., ITS learned of an issue affecting the Drake login page. At 10 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.

Thank you for your patience. Microsoft has resolved their outage and myDrake is now accessible again. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If you...

At 3:20 p.m., ITS was made aware of a Microsoft outage. This is affecting MyDrake access, OneDrive and Teams but not email. ITS is working on putting a website with links to key resources in the meantime. We will provide updates and will let you know when this outage has been resolved. Thank you for...

Thank you for your patience. ITS has now resolved the WebXtender outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 9:30 a.m., ITS was made aware of WebXtender outage. Banner is unaffected, but Banner users trying to access WebXtender will see a message that the license server cannot be reached. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you...

Thank you for your patience. ITS has now resolved the Skype for Business voicemail outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...