Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. ITS has now resolved the Citrix/VDI outage. We worked with vendor support to clear some issues with licensing. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. If you’d like to receive these notifications via text message, opt in by...
ITS is continuing to work on resolving the Citrix/VDI outage. We believe functionality has been restored, but are conducting tests to ensure full resolution of the issue. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. If you’d...
At 10:00 ITS was made aware of a Citrix ( aka VDI) outage. This is affecting access to all applications provided through Citrix, including Banner 8. ITS is diligently working toward a resolution. Thank you for your patience. If you would like to receive these notifications via text message, opt in by texting DrakeITS2018 to...
At 9:55 a.m., ITS was made aware of a disruption in print services. This was affecting people’s ability to send and release print jobs. ITS believes we have resolved the trouble. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Thank you for your patience. ITS has now resolved the Blackboard outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 4:40 p.m., ITS was made aware of a Blackboard outage. Blackboard is completely inaccessible. ITS is diligently working towards a resolution and has contacted Blackboard for assistance. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...
Thank you for your patience. ITS has now resolved the Multiple Building Network Outage. One of the fiber connections to the network equipment supporting the affected buildings was bad and has been temporarily disconnected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...
At 9:00 a.m., ITS was made aware of a network outage affecting multiple buildings. Wired and wireless network performance is extremely slow in Cline Hall, Cline Atrium, Harvey Ingham, Fitch, Olin, Science Connector Building, Medbury Hall, Collier Scripps and Harmon Fine Arts Center. ITS is diligently working towards a resolution. We will provide updates and...
October is National Cyber Security Awareness Month (NCSAM). To celebrate the 15th year of NCSAM, ITS is holding a Phishing Quiz through Oct. 18. The Phishing Quiz is a contest where Drake students can learn about how to identify phishing emails and fraudulent websites and stay safe online. Everyone who completes the quiz will be...