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ITS Alert

Employee Dashboard Outage

At 8:00 a.m., ITS became aware that the employee dashboard is down. As a result, users may not be able to access the employee dashboard for time sheets, leave reports, or other tools. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved....

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ITS News & Announcements

Reminder: ITS routine database maintenance on Sunday

Database maintenance will be from 6 a.m. to 9 a.m. on Sunday, September 24, 2023. The following services will be unavailable: Banner Admin pages, Self Service, ODBC, eTranscripts, and Online Balloting. ProcessMaker will be available in a limited capacity. Please plan accordingly for your ProcessMaker and Banner projects. For a full schedule of maintenance dates...

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ITS Alert

Drake.edu Outage Resolved

Thank you for your patience. ITS has now resolved the Drake website being down. Users should now be able to access drake.edu. If you continue to be unable to access drake.edu, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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ITS Alert

Partial eduroam Outage

At 8:00 a.m., ITS became aware of a partial eduroam outage in Meredith Hall. As a result, some users may not be able to connect to the eduroam network. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...

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ITS Alert

Printing Service Interruption

At 8:30 am, ITS became aware of a printing service interruption. As a result, some print jobs are remaining in the queue for long periods of time. Please allot extra time for your print jobs to be completed. ITS is diligently working towards a resolution. We will provide updates and will let you know when...

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ITS Alert

Self Service Outage Resolved

Thank you for your patience. Ellucian has now resolved the Self Service outage. If you continue to be unable to access Self Service, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.