We have been made aware of some issues opening Word documents on the desktop version of Microsoft Teams. Documents are opening in preview rather than edit mode. If this happens to you, please use the web version of Teams to open your Word documents until Microsoft can resolve this issue. Others are reporting this issue...
Panopto has provided a solution for the issue that was causing students to be unable to access video content via Blackboard. See below for instructions based on your role. ITS continues to monitor the service and will provide additional updates when available. If you continue to have issues even after following the guidance below, please...
ITS staff is continuing to work with Panopto towards resolving the issue with access to individually created Panopto content within Blackboard courses. We will provide additional updates as soon as we have them. Thank you for your continued patience.
Some students are reporting that they are unable to access individually created Panopto content within their Blackboard courses. ITS staff has opened a support request with Panopto and are working towards resolving this issue. We apologize for any inconvenience and appreciate your patience in the meantime.
ITS has been working with Mediacom to resolve the issues around Citrix Workspace, but we don’t appear to be closer to a full resolution as Mediacom is dealing with a number of unrelated issues as a result of increased usage of their services. To make it easier for those who are affected, we’ve created documentation...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS is continuing to work with Mediacom on resolving the issues around Citrix Workspace. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. While we work with Mediacom to solve the issue, anyone affected should instead visit https://vdi.drake.edu/ from a...
Database maintenance will be from 6 a.m. to 3 p.m. this coming Saturday, March 21. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/.
Late yesterday afternoon, ITS became aware of Citrix Workspace performance issues on Mediacom’s network. This is affecting the ability to launch applications and desktops from Drake’s Citrix Virtual Apps and Desktops for individuals who receive their home internet service from Mediacom. Applications affected include remote access to Banner, the Campus Desktop, College of Business desktop,...
The upgrade to single sign on (SSO) for eAccounts/Bulldog Bucks that was scheduled for today has been postponed. We will update you when it is rescheduled.