ITS has identified that the Blackboard issue is affecting multiple browsers and platforms. Students, faculty and staff are finding that once logged into Blackboard, modules on the “My Institution” page begin to auto refresh every few seconds. The workaround is using Firefox (Mac and Windows) or alternatively, Internet Explorer or Edge. If you need to...
At 12:30 p.m., ITS was made aware of a Blackboard issue affecting use of the Chrome browser. Currently students, faculty and staff cannot access the Blackboard homepage using Chrome. ITS staff have reached out to Blackboard and have opened a ticket. In the meantime, please use Firefox to access Blackboard or click on the Courses...
Thank you for your patience. ITS has now resolved the vdi.drake.edu (Citrix) outage. There was an issue with a security policy that had been added to the Internet firewall. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
At 8:40 a.m., ITS was made aware of an issue accessing vdi.drake.edu (Citrix). ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020...
We’ve just received the following information from Microsoft on the change to editing documents within Microsoft Teams. Please note they are not saying at this time how long this change will be in place. To best support our Microsoft 365 Education customers worldwide and accommodate new growth and demand during these unprecedented times, we are...
We have been made aware of some issues opening Word documents on the desktop version of Microsoft Teams. Documents are opening in preview rather than edit mode. If this happens to you, please use the web version of Teams to open your Word documents until Microsoft can resolve this issue. Others are reporting this issue...
Panopto has provided a solution for the issue that was causing students to be unable to access video content via Blackboard. See below for instructions based on your role. ITS continues to monitor the service and will provide additional updates when available. If you continue to have issues even after following the guidance below, please...
ITS staff is continuing to work with Panopto towards resolving the issue with access to individually created Panopto content within Blackboard courses. We will provide additional updates as soon as we have them. Thank you for your continued patience.
Some students are reporting that they are unable to access individually created Panopto content within their Blackboard courses. ITS staff has opened a support request with Panopto and are working towards resolving this issue. We apologize for any inconvenience and appreciate your patience in the meantime.
ITS has been working with Mediacom to resolve the issues around Citrix Workspace, but we don’t appear to be closer to a full resolution as Mediacom is dealing with a number of unrelated issues as a result of increased usage of their services. To make it easier for those who are affected, we’ve created documentation...