Recently we have been made aware of an issue affecting the Microsoft Teams desktop app for Windows 10 users. When opening Teams, the users are being prompted to log in and receiving an error message of “We’re sorry—we’ve run into an issue. Restart if that doesn’t work, try signing out and back in. desktop-… Error code...
Due to work required to wrap up the 2020 Fiscal year that ends on June 30, access to MyDrake, MyDUSIS, Banner, Blackboard, Touchnet, eTranscripts, and other Banner-connected systems will be unavailable from Tues. June 30 from 5 p.m. through 12:01 a.m. Wed. July 1. We appreciate your patience while this necessary work is performed. If...
ITS is making updates to Panopto in order to update the service ahead of the Fall 2020 semester. As a result, access to Panopto will be unavailable on Saturday, June 27 from 8 to 11 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your...
At 1:15 p.m., ITS was made aware of certain email messages being encrypted, resulting in unusual formatting and difficulty when opening and reading them. We discovered and corrected the issue within our email system within a few minutes, but messages that were sent with encryption enabled cannot be reverted to their correct state. If you...
Due to work required to wrap up the 2020 Fiscal year that ends on June 30, access to MyDrake, MyDUSIS, Banner, Blackboard, Touchnet, eTranscripts, and other Banner-connected systems will be unavailable from Tues. June 30 from 5 p.m. through 12:01 a.m. Wed. July 1. We appreciate your patience while this necessary work is performed. If...
Thank you for your patience. ITS has now resolved troubles with the Skype for Business telephone client. Vendor support for Drake’s Skype for Business system was able to identify our failed services and redirect access to another system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to...
At 8:30 a.m., ITS was made aware of troubles using the Skype for Business desktop client. This is affecting the ability to sign-in, place calls, and receive calls using Skype for Business on Macintosh computers and select mobile devices. ITS is diligently working towards a resolution. We will provide updates and will let you know...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS is performing required maintenance on our Banner student information system. As a result, access to MyDrake, MyDUSIS, Blackboard, Banner, Touchnet, and all connected systems will be unavailable between 6 and 9 a.m. on Saturday, June 20. For a more comprehensive list of affected systems, see https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=76406&SIDs=3040 We appreciate your patience while we perform this...
ITS is continuing to work on resolving the Skype for Business outage and issues with Microsoft services. It appears Microsoft services such as Teams and email are all functioning properly at this point, but there continue to be lingering issues with Skype for Business. Right now, faculty and staff can use the full Skype for...