Zoom is reporting that they are still in the process of deploying a global fix, but service has been restored for most users. They will continue to post outage updates at https://status.zoom.us/ until the issue is completely resolved. ITS will post any significant updates from Zoom as they become available and will let you know...
At 7:45 a.m., ITS was made aware of a global Zoom outage. This is affecting the ability of all educational Zoom accounts to use the system. Zoom is working towards a resolution and ITS staff will continue to monitor their updates and will let you when this outage has been resolved. Thank you for your...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. The ITS support center phones at 515-271-3001 are now working again. If you run into tech issues, you can either call and speak to one of our technicians or submit your request or look for self-help information at service.drake.edu/its.
The support center phones at 515-271-3001 are currently experiencing an outage. Phones ring, but are not reaching our technicians and are leaving callers on hold. If you are encountering tech issues, please use our service portal at service.drake.edu/its to report an issue or request assistance until the phone outage is resolved. We apologize for the...
Thank you for your patience. ITS has now resolved the Skype for Business outage. The service provider was able to repair power and fiber issues resulting from yesterday’s storms. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
As some faculty and staff return to campus, here’s a reminder about how best to get assistance with your campus tech needs. In order to comply with campus social distancing requirements, the support center in lower level Carnegie Hall is closed for walk-in assistance and is open by appointment only. Please either visit our IT...
ITS is continuing to work on resolving the Skype for Business outage. Power outages in the Des Moines metra area are impacting one of the service providers needed for voice services via Skype. There is currently no ETA for when service will be restored. We will continue to keep you posted of progress and will...
At 11:30 a.m., ITS was made aware of a Skype for Business outage. This is due to the power outages in the area and is affecting the ability to make or receive phone calls for anyone on the Skype for Business voice system. ITS is diligently working towards a resolution. We will provide updates and...
Thank you for your patience. ITS has now resolved the Skype for Business outage. Some of the traffic needed for voice signaling was being blocked by an Internet security device. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive...