Thank you for your patience. ITS has verified the resolution of the Campus Labs Software outage. ITS will continue to monitor Campus Labs to ensure it remains accessible. If you still experience problems accessing Campus Labs, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS is still working to resolve the Campus Labs software outage. We are working with the vendor to determine what is causing the authentication errors. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
ITS has been made aware of an issue affecting Campus Labs course evaluation software. This issue is preventing some users of the software from being able to authenticate to Campus Labs. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
Even though the support center in the lower level of Carnegie Hall is closed for walk-in visitors through at least the start of the spring semester, ITS is still available to help with your tech needs. You can always call 515-271-3001 or browse for guides or submit a request for assistance at our service portal...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
As we previously noted, ITS is upgrading the campus phone system and moving faculty and staff to using Microsoft Teams for calling in early 2021. The Microsoft Teams client will replace traditional handsets and allow faculty and staff to make and receive telephone calls using their office extension from anywhere they are connected to the Internet. ...
Thank you for your patience. ITS has now resolved the building network outage. All buildings should have network connectivity now that power has been restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020...
At 10:30 a.m., ITS was made aware of network outages in several buildings caused by the campus power outage. All network connectivity is down in the following buildings: Collier Scripps, Medbury, Fieldhouse, Physical Plant, Old Main. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
At 2:00 p.m., ITS was made aware of an outage from our service portal vendor, TeamDynamix. At 2:10, the outage was resolved. If you continue to experience any problems accessing the service portals, please contact the support center at 515-271-3001.