At 10:30 a.m., ITS learned of an outage affecting WiFi access on campus. At 10:45 a.m.,ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS has now resolved the outage affecting the support center phone number at 271-3001. You should now be able to reach ITS support either by phone or the online service portal at service.drake.edu/its. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first...
ITS is still working to resolve the support center phones outage affecting 515-271-3001. In the meantime, please continue to report any technical issues by visiting the IT service portal at service.drake.edu/its. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience....
The ITS support center phone line at 515-271-3001 is currently unavailable. In the meantime, if you encounter tech issues, please submit a request through the online service portal at service.drake.edu/its and an ITS staff member will still be able to assist you. We are investigating the cause of this outage and apologize for any inconvenience...
Thank you for your patience. ITS has now resolved the intermittent network outage. The network authentication system was not operating correctly, so ITS worked with the vendor to resolve the issues on that system. Access to the network should now be restored, including connectivity to the guest wireless network. If you continue to experience issues,...
At 4:30 p.m., ITS was made aware of intermittent network outages. This is affecting causing very sporadic network connectivity problems for devices on both the wired and wireless network. Access to the guest wireless network is also down. ITS is diligently working towards a resolution. We will provide updates and will let you know when...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
ITS is making critical updates to the Banner Database environment on Saturday, Feb. 6 from 4:30 to 6 a.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete list of affected applications please see Single Sign On (SSO) and Drake...
The planned maintenance that had previously been announced on Saturday, January 30 from 4:30 to 6 a.m. has been postponed. ITS will post an update when the new timing is ready to be announced. We apologize for any confusion caused by this date change.
ITS is making critical updates to the Banner Database environment on Saturday, January 30 from 4:30 to 6 a.m. This is an update from the originally communicated time on Sunday morning. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete...